I had the most exceptional service from Nicci, who managed my business travel from start to finish with absolute professionalism and care. Despite multiple connecting flights, changes, and delays, she stayed on top of every detail and kept me informed—even after midnight! The Travel Counsellors app is also fantastic — extremely user-friendly, allowing me to view my full itinerary, invoices, and any flight updates in real time. It was a stressful business trip with several unexpected disruptions, but thanks to Nicci’s constant updates, calm communication, and hands-on approach, everything ran as smoothly as possible. I could not recommend Travel Counsellors and Nicci’s outstanding service more highly — especially for busy business travellers who need reliable, real-time support. Robyn - Plan-IT Design

Nicci is very helpful and responsive. We were able to organise an itinerary that perfectly suited our plans. Nicci is great to work with!

Nicci is special I do rely on her expertise and mostly personal care and consideration She is much more than just my travel agent!

Nicci is very friendly, competent and professional....a pleasure dealing with her!

Nicci is wonderful to work with and she planned all the details for our perfect trip from California to South Africa.

Very helpful and always trying to give the customer the best deals. I appreciate the patience dealing with the difficult requests and changes from me, your very satisfied customer. Thank you Nicci!

Great, friendly, efficient service as always!!

Really amazing person to work with. I didn't really know what I wanted, all I knew was that I wanted to go to the UK on holiday. Nicci gave me suggestions and advised why something wouldn't work. She makes me feel confident that everything is sorted.

It was an absolute pleasure to deal with Nicci, she was super efficient and got our trip booked in record time, thanks Nicci !

You know how in primary school when you found out your best friend had another best friend ... but it's okay cause she's still your best friend?! Our family feels the same way about Nicci! During the planning of a trip to France, we dropped emails and made requests as if we were her only clients and in return she answered & assisted with everything as if we were! She is truly amazing! And we are not the only ones appreciating her for who she is and what she does for her clients - every single entry on her Facebook page reflects her excellent service! So again ... THANK YOU for everything! We will definitely share our travels and testimonials! You deserve a few more of those certificates and awards!

Nicci, you're amazing! This is my 3rd trip booked with you and never again will I ever try booking a holiday myself. You're not only a pleasure to deal with, but you've learnt about my likes/dislikes and you're just an all round master at what you do. Thank you a million times over! Avista xx

I have booked a number of trips with Nicci and she has always been most helpful and friendly, no matter what time of the day you contact her and how trivial the matter might be. Why should I spend hours on the internet when Nicci can do it for me with a smile.

Thank you for all your support, you are always available when we need your assistance and are super efficient via email, whatsapp and just a call away. My husband has done 50+ flights within 6 months between Africa - Middle East - India - Europe and we have relocated from South Africa to Dubai as well. We are a very tech savvy couple, I have the skyscanner, emirates and tripadvisor app on my phone, I could just as easily look for flights and book online myself, but you know what, I don't, not ever, because nothing beats Nicci!"

We have worked with Nicci for many years arranging group trips to places all around the world. She is an absolute pleasure to deal with and is always ready to assist in any way she can - arranging the best possible flights and routes, appropriate accommodations, timeous transfers and recommended tourist attractions. She works with integrity and has a great sense of humour and we value her as our Travel Counsellor.

Nicci has provided me with excellent service for many years. Quick, easy, and that extra effort when I keep changing my dates and mind... Thank you! My next booking through you is soon : )

WONDERFUL Service, nothing is too much trouble. Nicci replies every time. She is willing to go the extra mile! Great stuff :)

Nicci was extremely helpful, patient and she went that extra mile to ensure that my booking was completed correctly at the best price possible. I would highly recommend the services of this agent when booking from the United Kingdom or anywhere else in the world. Fantastic service and she has taken away the stress of having to sort it myself.

Always the absolute Best Service from Nicci

Nicci was fantastic in organizing an amazing safari and shark cage diving experience. Given it was a business trip, I had little notice of my trip to South Africa and attempting to do it myself was overwhelming and frustrating. Coming highly recommended, Nicci met my criteria and relieved my burden. She created memories that I will cherish for the rest of my life. Thank you, Nicci.

Honestly speaking, as a frequent and experienced worldwide traveller - if you're wishing to find an extremely efficient and friendly travel consultant then look no further - Nicci Hayden should be your 1st choice. I've booked many flights be they national, intercontinental or international over the past 5 years with her and have never been disappointed with the routing or value for money aspects.