Charlene Ross - Travel Counsellors

About me
Customer stories
Subscribe
My blogs
Contact

It's Nice To Meet You

Welcome & Thank you for visiting my personal travel web page.

I am proud to be part of a fantastic Global Company, Travel Counsellors, and am happy to assist with all your travel needs.

I am your One stop Travel shop!

With 26 years in the Travel Industry, My adventurous journey into the world of travel all started in 1998 with my 2 year working holiday in London, UK. After I completed a Travel & Tourism course, I was fortunate to be offered a position at the Travel Store, working alongside the owner of the agency, which laid the ground foundation for my travel career. I have never looked back. After returning to South Africa in 2000, I started working for a corporate travel agency until 2002. I then joined a leisure travel agency from 2002 to 2008 where I was awarded Top Cape Province Consultant for 2 years in a row.

Since my travel career started, I have visited; the UK, Spain, France, Holland, Belgium, Germany, Austria, Switzerland, Italy, Greece, Thailand, Hong Kong, Australia, New York, Orlando, Miami, the Bahamas, Maldives, Mauritius, Dubai, Seychelles and even backpacked through Mexico for 2 months!

After 10 years of experience in the travel industry, I decided to join Travel Counsellors in February 2009, to run my own travel business from home with their support. I really enjoy running my own business as this allows me to be the best that I can be and to offer you, my clients, the personalised service that you deserve. Without you I will not be able to run a successful business. Thank you to all my clients that have helped me build my business.

I will be available to you at a time that is most convenient for you, offering you my expert travel advice.

Allow me to plan your dream holiday, and I can guarantee you, that you WILL be back for many more!

Holidays turn dreams into memories that last a life time.

I look forward to building up many more relationships and to assist you in planning your dream holiday.

Kind Regards

Charlene

My customer stories

Sent by Terésa Dreyer

Durbanville 13/10/2025

Dear Charlene, I just wanted to take a moment to sincerely thank you for your excellent and attentive service. Your support throughout the booking process was not only sufficient—it was exceptional. You made everything seamless and stress-free, and I truly appreciated your prompt communication, thoughtful recommendations, and attention to detail. It’s rare to find someone who combines professionalism with such a personal touch, and you’ve certainly set the bar high. I’ll gladly recommend you to friends, family, and colleagues without hesitation. Warm regards, Paul &Teresa Dreyer, Jaco & Rehet van Tonder

Sent by Debbie Cohen

Fresnaye 13/10/2025

Charlene is always willing and able to be of service.

Sent by Graham Thompson

Cape Town 18/08/2025

I found Charlene to respond promptly to any and all questions raised with her and she offered me the best solution to my travel arrangements.

Sent by Eloise Du Plessis

Riversdal 18/08/2025

Super professional service 24/7!!!

Sent by Brian Weiner

Cape Town 18/08/2025

Charlene was outstanding in her service and help, and I would definitely recommend her.

Sent by Philippa Colepeper

Johannesburg 18/08/2025

Charlene was a pleasure to deal with and she assisted us with our Thailand trip quickly and thoroughly. Thank you!

Sent by Madisun King

Cape Town 18/08/2025

Our family’s been with Charlene from travel counsellors for years, and for good reason! Communication is great and she always manages to arrange flights, even last minute. Overall, always a pleasant experience!

Sent by Frank Scherf

Cape Town 18/08/2025

Excellent and efficient service.

Sent by Jean Du Plessis

Mosselbaai 18/08/2025

We found the service provided by Charlene Ross to be efficient, prompt and to our satisfaction. Based on this experience we recommended Charlene to some of our friends who will be travelling to Europe in the near future

Sent by Anneke Ferreira

Melkbosstrand 18/08/2025

Wonderful, personalized service

Sent by Theunis Coetzer

Melkbosstrand 18/08/2025

Always ready to assist, give advise and friendly.

Sent by Therina Vermeulen

Durbanville 18/08/2025

Very fast response and lovely to work with.

Sent by Noleen Andrews

Cape Town 18/08/2025

Charlene will go the extra mile to ensure that the accommodation and flights selected are suited to my needs.

Sent by Frederik Louw

Stellenbosch 18/08/2025

She was always a whatsapp away and ready to help/give advice.

Sent by Wayne King

Gardens, Cape Town 18/08/2025

I have been dealing with Charlene for over ten years now and she is always quick to respond and has been an absolute pleasure to deal with.

Sent by Carina Du Plessis

Melkbosstrand 18/08/2025

Charlene is quick to respond, understands what the customer would like and also saved us a good chunk of money. She asks all the right questions and she is knowledgeable. Thanks, Charlene!

Sent by Melany Van Heerden

Melkbosstrand 18/08/2025

Fast, professional and helpful service!

Sent by Abdul Mia Hamdulay

Cape Town 18/08/2025

Its was great to work with Charlene. She was highly efficient and shared very informative information.

Sent by Noleen Andrews

Cape Town 16/07/2024

For the past few years Charlene attended to my travel needs and it was so seamless with no hiccups, she above and beyond to make sure that the client is satisfied, I would highly recommend her as her professionalism is beyond words.

Sent by Herman Pretorius

Green Point, Cape Town 06/06/2024

Dear Charlene, I am writing to express my heartfelt appreciation for the exceptional service you have provided me over the past 15 years. Your professionalism, expertise, and dedication to ensuring my travel arrangements are seamless have been truly impressive. Your work ethic is exemplary, and I have always been impressed by your willingness to go above and beyond to accommodate my requests. No matter how big or small the ask, you have always delivered with a smile and a positive attitude. I want to commend you on your outstanding service and thank you for making my travel experiences so stress-free and enjoyable. I highly recommend you to anyone seeking top-notch travel arrangements. Your dedication and expertise are truly valued, and I look forward to many more years of working with you. Thank you again, Charlene, for your exceptional service. You are a true professional, and I appreciate everything you do and we had an amazing holiday in Turkey in the best hotels one can wish for! Sincerely, Herman

Sent by Christoffel Lotz

Durbanville 03/06/2024

Very very helpful and friendly.

Sent by Arthur Horne

Swaziland 23/05/2024

EXCELLENT COMMUNICATION.

Sent by Shaun Van Wyk

Melkbosstrand 23/05/2024

Charlene, went out of her way to get me all the information so that I can make an informed decision.

Sent by Renato Postiglioni

Table View 23/05/2024

Charlene understand her clients needs and preferences.

Sent by Merle Wiesenbacher

Sea Point 08/05/2024

Have been using Charlene for years and will continue to do so.

Sent by Louis Coetzee

Paarl 08/05/2024

It's always a pleasure to book any holiday with Charlene. She is always efficient and gives enough options to make an informative decision.

Sent by Herman Pretorius

Cape Town 08/05/2024

I have been using Charlene for at least 15 plus years - and that "says it all"

Sent by Catharina Snyman

Durbanville 08/05/2024

I have always received 100% full commitment and excellent service from Charlene.

Sent by Brigitte Cuypers

Melkbosstrand 08/05/2024

Charlene was very efficient,friendly, and very helpful. Lovely person!!

Sent by Haroun Ahmed

Cape Town 08/05/2024

Excellent service and assistance from Charlene. Pleasure working with her. Planning my next trip already!

Sent by Johanna Engelbrecht

Cape Town 16/02/2024

Great service. Professional and efficient with a personal touch.

Sent by Gareth De Jager

Cape Town 06/02/2024

Charlene is a Rockstar. She listens and delivers. I enjoy working with her.

Sent by Natalia Hollins

Cape Town 14/11/2023

Charlene came highly recommended by friends and we can see why… Fantastic,professional and friendly service planning our soon to be Thailand trip and we can’t to plan future trips.

Sent by De Wet Barry

Bloubergstrand 03/11/2023

Charlene was excellent assisting us with our planned trip to France to watch the RWC final. She assisted us with visa applications/information and went beyond our request to secure our flights. She made the process very easy and we will definitely recommend her to any of our friends traveling locally and abroad. Thank you Charlene!

Sent by Gabi Roos

Blouberg 28/08/2023

Charlene is a brilliant Travel Councellor with great knowledge and as she takes the time to listen to her clients' brief, she always proposes itineraries and destinations which fit our needs and budget time and time again.

Sent by Lizelle Acker

Johannesburg 22/08/2023

Charlene is the absolute go-to-person for all our travel requests. I have recommended her to a number of friends and colleagues and will continue to do so.

Sent by Sandra Reddy

Durbanville 22/08/2023

VERY EFFICIENT

Sent by Jacob Venter

Cape Town 22/08/2023

Excellent Service. All these years.

Sent by Marlet Speedy

Cape Town 22/08/2023

Charlene was great … fast, friendly and ver professional service! I will recommend her to anyone. Thank you Charlene!

Sent by Eloise Du Plessis

Riversdal 22/08/2023

Charlene has been assisting us with all our travel requirements over the past 10 years or more. Best service and advice!!!

Sent by Noleen Andrews

Cape Town 22/08/2023

Charlene is very professional and efficient , when I had queries she assisted the best way possible which I was truly thankful for. I would highly recommend her to any person that would want to travel and need an agent. All the best. Kind Regards, Noleen

Sent by Daniel Els

Durbanville 22/11/2021

We enjoyed dealing with Charlene. We appreciate the fact that she came to our home and discussed our holiday in detail. We will gladly recommend her to family and friends!

Sent by Hannelize Joubert

Table View 14/10/2021

Charlene was efficient and very accommodating! Brilliant service!

Sent by Gerald Hartzenberg

Cape Town 14/10/2021

Charlene has provided me with unrivalled service to date!

Sent by Orlando Ely

Durbanville 14/10/2021

Charlene has been our travel agent for more than 16 years. What an absolutely amazing young lady. She is very professional, yet has a personal touch and knows what we love. We are truly blessed to have such an awesome travel agent.

Sent by Dori Kovacs

Hungary 14/10/2021

Charlene's responds quickly and she always prioritises my preferences. She offers a wonderful service. Thank you.

Sent by Lee Lumley

Cape Town 14/10/2021

Charlene has been so helpful and efficient and she has really gone the extra mile. It has been a pleasure having her arrange all our travel requirements.

Sent by Michelle Cottingham

Table View 14/10/2021

Charlene is excellent at her job, no task is too big or too small. She planned our trip perfectly, giving us various options to choose from according to our budget and preferences. She has her finger on the button and is up-to-date with current trends. She is always available to answer our questions. I would definitely recommend her services.

Sent by Maribelle Virissimo

Melkbosstrand 14/10/2021

Charlene is amazing! She was very helpful and she is always available to answer all my questions!

Sent by Marthinus Chamberlain

Bloubergrant 05/03/2020

Charlene always respond quickly to my requests and give me an amazing service

Sent by Pippa Doyle

Melkbosstrand 05/03/2020

Awesome service - I would definitely recommend Charlene

Sent by Lindsay Mitchell

Cape Town 05/03/2020

Will definitely use you guys going forward. Awesome service. Thank you

Sent by Lindsay Mitchell

Cape Town 05/03/2020

Will definitely use you guys going forward. Awesome service. Thank you

Sent by Patrick Janse Van Vuuren

Cape Town 05/03/2020

Charlene Ross - second time we've made use of her services - efficient, friendly and just totally on the ball from beginning to end. We hope Charlene will always be around because we would always want her to be our travel counsellor. We'll definitely be recommending her to family and friends. Big ups to Charlene!

Sent by Chantel Swart

Cape Town 05/03/2020

Charlene is always willing to assist - even when she's not in the office. Thanks for your quick response time and for always ensuring that we are looked after!

Sent by Magdalena Calitz

Durbanville 05/03/2020

Excellent service from Charlene!

Sent by Charmaine Naude

Paarl 05/03/2020

Always make sure that she get the best for her clients and their needs!

Sent by Gary Mead

New Zealand 05/03/2020

Always had amazing service from her.!

Sent by Marina Small

Durbanville 05/03/2020

Charlene is most helpful and competent. She is also reliable and has the best interests of her clients at heart. I can unreservedly recommend her.

Sent by Theunis Coetzer

Melkbosstrand 05/03/2020

AWESOME, QUICK AND VERY FRIENDLY

Sent by Herman Pretorius

Cape Town 05/03/2020

I ONLY USE CHARLENE ROSS for all my travel arrangements as I get the best service and after sales at all times. thank you Charlene.

Sent by Hannelize Joubert

Cape Town 05/03/2020

Charlene was efficient and very accommodating!!! Brilliant service!

Sent by Mickey Snyman

Cape Town 24/05/2017

Charlene was extremely professional in all the arrangements she made to make our holiday a holiday never to forget! All arrangements was done on time. The accommodation was central and of high standard. She assisted in making this a trouble free holiday and not once did we had to worry about any arrangements that could go wrong. She listened before the time about what our needs are and booked our holiday according to our requirements. Charlene will definitely be recommended to all my friends and family for any bookings or travel arrangements. Charlene, jy is die beste!

Sent by Lizelle Acker

Sandton, Johannesburg 23/05/2017

Best travel consultant in the world - yes the world! Charlene is my go-to-person for all our travel queries and arrangements. Thank you Charlene for always going the extra mile!

Sent by Gareth De Jager

Cape Town 23/05/2017

Charlene is the BEST! She plans all my trips abroad and offer exceptional service and she is a pleasure to deal with every time. She will be my Travel Counsellor for years to come.

Sent by Eloise Du Plessis

Cape Town 30/05/2016

Charlene is the best, I will not even consider booking with any other agent, even if they can deliver a better price, they will not be able to even match Charlene's service or friendliness!! I recommend Charlene to all my friends.

Sent by Errol Small

Cape Town 25/05/2016

Charlene is a true professional and very capable. She is astute and reliable and her service cannot be faulted. We are more than happy with the service she provides.

Sent by Humberto Cardoso

Ceres 23/05/2016

When doing my research I found a price cheaper than Charlene’s, so she went to find out why and showed me that the price I got was wrong and that hers was the best. She always kept me up to date whilst checking why the other price was cheaper and in the end my price was quoted in the wrong currency, which could have cost me a lot of money. She could have said ok and left it there, but she went through the trouble of finding out why and what happened. So she got the business! Great work!

Sent by Andries Du Plessis

Bellville 13/07/2015

Hi Charlene Baie dankie vir die uistekende diens, sal jou beslis aanbeveel. Die sitplek besprekings op die vliegtuig was 'n nice touch. Groetnis, Andries en gesin

Sent by Sophia Bothma

Secunda 19/06/2014

Hi You helped me with my traveling plans during April and your service was outstanding and I would like to thank you for all the reservations and flight arrangements. Sophia

Sent by Shirani Naidoo

Cape Town 30/09/2013

Charlene has organised 2 overseas trips for me thus far. It has been a pleasure to deal with her, and she always goes the extra mile for her clients. I will definitely use her services again in the future.

Sent by St. John Springett

Cape Town 27/09/2013

I am very appreciative of Charlene’s professionalism and dedication to her client. I had a week to find a ticket that was within my budget, and Charlene came to the party at a cheaper fare than anyone else I asked. Charlene also checked up on my flight confirmation before departure, which was a great help. Charlene was also available for any queries I had while travelling abroad.

Sent by Pierre Chamberlain

Johannesburg 15/07/2013

Charlene always goes the extra mile when she organizes our holidays. The travel, hotels and everything else is organized to the tee. We had some issues in the past where the airline cancelled flights but Charlene stepped in and did the rest for us. I recommend her.

Sent by Adin Cornelius

Cape Town 20/05/2013

I have recently visited London, and none of this would have been possible if it wasn't for the service and help I received from Charlene. The manner she does her work and deals with things is very professional and friendly. She took care of everything that was needed and there were no problems at all. I would gladly (without a doubt) recommend Charlene's service to anyone.

Sent by Lyndsay Pheiffer

Cape Town 07/05/2013

Thank you Charlene for the exceptional service we received from you regarding our trip. We had an amazing holiday at Sunwing Resort Kamala Beach and we are already planning for our next trip! We'll definitely be using you as our preferred Travel Agent.

Sent by Barnes Senekal

Bellville 03/10/2012

Charlene Ross arranged a trip for us and another couple. We toured Greece and visited Athens, Mykonos, Pharos & Santorini for 12 days and we then went to Croatia for 10 days and from there to Istanbul for 3 days. Charlene’s arrangements included all our flights, ferry tickets, car rental, hotel bookings as well as all transfers. Her quote offered the best value for money and everything was 100% to our satisfaction during the entire trip.

Sent by Ian van der Merwe

Hermanus 01/10/2012

Die diens wat ek van Charlene gekry het was van uitstaande gehalte. Sy het met die hotel-besprekings aan ons behoeftes voldoen en die totale reisbeplanning en reelings was van uitstaande gehalte. Sy is baie presies en luister na al die versoeke voor sy voortgaan met kwotasies. Ek het alreeds en sal in die toekoms haar aanbeveel as reisagent. Sy kan my enige tyd gebruik as verwysing.

Sent by Letitia Du Toit

Yzerfontein West Coast 31/05/2012

I am very happy with all the arrangements Charlene Ross did for me with my tip to DUBAI. I can recommend her for any trip to organize for anybody to go anywhere in the world. Thank YOU Charlene.

Sent by Amelda & Muller Lourens

Brackenfell 29/04/2012

Thank you Charlene, for organising a great trip and for all your advice. We will certainly never forget it; or you who ensured that we were sorted in a foreign country. It was very comforting knowing that you were just an email or phone call away. We will certainly use your service again in the future and will recommend you to family and friends.

Sent by Helen Kirby

Cape Town, South Africa 26/04/2012

Hi there We have recently just returned back from Thailand and our trip was booked and confirmed by Charlene from Travel Counsellors. From the first email to the last - Charlene made our travel planning so easy. She answered all our questions with ease and nothing was too much trouble. All the recommendations she made were spot on and the resorts we stayed at were stunning. A job well done! X

Sent by Yvonne Preswich

Durbanville, Cape Town 01/11/2011

I found Charlene to be extremely efficient and helpful with every single question and query I had. She responded quickly every time I contacted her. I will most definitely use her again with any future travel plans we have.

Sent by Manuel Humberto Cardoso

Ceres 28/10/2011

Hi Good Morning, We are most pleased with the way Charlene Ross handled our holiday trip. Everything went well as planned. Flights, transfers, accommodation. We can recommend the outstanding services. Yours Faithfully Humberto and Aurea Cardoso

Sent by Alan & Marietjie Corbin

Boubergsands, Cape Town 18/10/2011

Ons het vir Charlene vir verskillende besprekings genader, (internasionaal, Afrika en binnelandse-vlugte) en kan net se hoe sy altyd vir ons die beste pakkette probeer kry het. Sy het altyd in kontak gebly met terugvoering en op die ou einde baie goeie produkte vir ons aangebied. Dis 'n plesier om met haar te werk en sy is altyd professioneel en vriendelik.

Sent by Amy Robinson

Cape Town 18/10/2011

Charlene went above and beyond Customer service. She was able to not only match, but better a holiday package offered by another supplier, who suddenly increased their prices. We were going on Honeymoon to Madagascar and I was devastated when I realised the prices went out of our range. Charlene was prompt and super efficient when dealing with my queries. I will use no other consultant going forward.

Sent by Dawid Augustyn

Cape Town 18/10/2011

Undeniably the best service and assistance I have ever encountered in the travel industry.

Sent by Regina Oehl

Plattekloof 28/06/2011

I was introduced to Charlene through a friend of mine Lize Clark. Well I thought I will give her a call and just ask a question. I want to say the rest is history! What an efficient and friendly person. Charlene gave her 120% to us! I will recommend her to everyone I know! She is just brilliant and I wish her well for all her future dreams and plans! Regina Oehl

Sent by Johannes Du Plessis

Durbanville 23/05/2011

Hello Charlene We would like to put on record our appreciation for all your efforts to make our recent holiday during April 2011 in Italy and Turkey, once again an unforgettable experience. Like with our three previous overseas holidays, we knew that the arrangements made by you would be without hassles. We would also like to compliment you on your patience and friendly attitude during all the changes you had to make during the planning stages of this holiday. Be sure that we will recommend you to our friends and business associates for all their travel arrangements. Keep up the good work. Best Regards Staal & Marlene du Plessis.

Sent by Frikkie Marais

Stellenbosch 21/04/2011

Charlene was incredibly professional in the organisation of our Honeymoon and she helped to make this an unforgettable experience. We realised that travel support is important, especially when you need help while at your destination. Thanks Charlene! Frikkie

Sent by Gareth De Jager

Green Point - Cape Town 01/09/2010

Charlene was an absolute pleasure to deal with. She quoted me the same day I sent through the request and was very professional at all times. She even remembered my partner’s birthday. Great job and we will use Charlene again for our next trip!

Sent by Ezio & Claudine Rigoli

Bellville 25/08/2010

Charlene exceeded the "Extra Mile" that we have ever received from a Travel Agent. She contacted us immediately after receiving a call from us after hours to put our minds at rest. We did a round about trip Cape Town-Rotterdam /Amsterdam-Brussels-Paris-London-Dubai-Cape Town - she followed up on all our pre-booking flights. Charlene is HIGHLY RECOMMENDED!!!

Sent by Errol Small

Bellville 04/06/2010

Charlene recently arranged my travel to and from Italy and it was done very professionally. She was helpful at all times and the relative air tickets were delivered to my door. She is always available which is a big plus and she endeavours to ensure good deals for her travellers. I can recommend her services unreservedly.

Sent by Claudine Rigoli

Cape Town 12/04/2010

Hi Charlene You are such an amazing star - I have never had such service from any Travel Agency. You have delivered a million times more than what I have ever received anywhere else. Thank you so so much - You take the Travel headaches away from your clients!! Very Warm Regards, Claudine Rigoli

Sent by Staal Du Plessis

Durbanville 24/11/2009

Hello Charlene Net ‘n persoonlike woord van dank aan jou vir die puik reelings wat jy getref het met ons onlangse vakasie in Europa. Baie dankie ook vir jou spoedige reaksie as ons vrae gehad het. Ons doen nou al tien jaar met jou besigheid en jy het ons nog nooit in die steek gelaat nie. Ons glo dat jy ‘n groot sukses sal maak van jou eie besigheid. Jou goeie diens laat ons nie skroom om jou aan te beveel by ons kennisse vir hulle reisbehoeftes. Groete en nogmaals baie dankie. Staal en Marlene du Plessis.

Sent by Madeleine Ross

Blouberg 10/06/2009

I recently went on a trip to Australia, competing in Muaythai at the Arafura Games. Charlene did all the travel arrangements for our team and I have to compliment her on her outstanding service. Charlene clearly loves what she does and respects her client’s needs. As her client, I want to thank her for her patience and her friendly, prompt and professional service.

Sent by Nikki Smit

Muizenberg Cape Town 02/06/2009

I sent Charlene an email with my request to Travel to Thailand with the cheapest shortest route. She gave me at least 3 choices within a matter of hours. I kind of messed her round with dates in the beginning asking her to hold the booking..... All this was done with great patience. She came to my home and hand delivered the tickets, she kept me informed of meals and movies on board etc. and paid great attention to detail.

Sent by Amanda and Francois du Bois

Durbanville, Cape Town 02/06/2009

Charlene gave us a fantastic service and at all times she went the extra mile for us! We recently travelled to the UK and I felt completely at ease asking Charlene countless questions, as she gave me prompt answers and was extremely helpful. Charlene really made a huge effort for us both and we were delighted with her service, we will definitely make use of her again for our travels. Thank you.

Sent by Debbie & Ian Cohen

Cape Town 31/05/2009

We are very happy with the service provided by Charlene. We have been working with her for many years and have always received good advice and service in a friendly warm manner. Charlene has been doing bookings for my whole family and we have all been very satisfied.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Offers

15 Day Group Tour Croatia and Bosnia

Europe

The Twelve Apostles Hotel & Spa

Africa and The Middle East

Experience the real Cambodia

Asia

Mbazo Lodge

Africa and The Middle East

Explore more offers

Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

Send me an email 084 941 4337