Based in Blaauwberg

Charlene Ross

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Welcome & Thank you for visiting my personal travel web page.

I am proud to be part of a fantastic Global Company, Travel Counsellors, and am happy to assist with all your travel needs.

I am your One stop Travel shop!

With 26 years in the Travel Industry, My adventurous journey into the world of travel all started in 1998 with my 2 year working holiday in London, UK. After I completed a Travel & Tourism course, I was fortunate to be offered a position at the Travel Store, working alongside the owner of the agency, which laid the ground foundation for my travel career. I have never looked back. After returning to South Africa in 2000, I started working for a corporate travel agency until 2002. I then joined a leisure travel agency from 2002 to 2008 where I was awarded Top Cape Province Consultant for 2 years in a row.

Since my travel career started, I have visited; the UK, Spain, France, Holland, Belgium, Germany, Austria, Switzerland, Italy, Greece, Thailand, Hong Kong, Australia, New York, Orlando, Miami, the Bahamas, Maldives, Mauritius, Dubai, Seychelles and even backpacked through Mexico for 2 months!

After 10 years of experience in the travel industry, I decided to join Travel Counsellors in February 2009, to run my own travel business from home with their support. I really enjoy running my own business as this allows me to be the best that I can be and to offer you, my clients, the personalised service that you deserve. Without you I will not be able to run a successful business. Thank you to all my clients that have helped me build my business.

I will be available to you at a time that is most convenient for you, offering you my expert travel advice.

Allow me to plan your dream holiday, and I can guarantee you, that you WILL be back for many more!

Holidays turn dreams into memories that last a life time.

I look forward to building up many more relationships and to assist you in planning your dream holiday.

Kind Regards



Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Definitely Dubai

22 October 2013

Well, Dubai was never high on my list of cities to visit, but this has changed for sure, and I can't wait to visit again! There is so much to do and experience, and a 2 night stopover is simply not enough time to experience this dazzling city. Dubai offers a fascinating kaleidoscope of contrasts - a distinctive blend of modern city and timeless desert, east and west, old and new. A truly exotic destination, with a cosmopolitan lifestyle, but still with its unique charm and hospitality of Arabia. Some of the must do's and must visits in Dubai: * Burj Khalifa - The tallest tower in the world at 828 metres. My top tip to avoid disappointment be sure to pre-book your ticket to visit the observation deck on the 124th floor. * A visit to the Souks in Deira – I recommended doing this at night as it's much cooler. Here you can find anything from coffee beans and spices to clothes and camel leather shoes. Bargain, Bargain!! * Dune bashing - what a treat! It definitely gets the adrenaline running. You can end this off with dinner in the dunes and complete with Belly dancers. * Ski Dubai which is located in Mall of the Emirates! * Yas Marina & Ferrari World in Abu Dhabi – this is about an hour's drive from Dubai * Dinner cruise on the creek - You can do either the very traditional Dhow Cruise or the more upmarket Bateaux Dubai. My suggestion would be the latter. * Wild Wadi at Jumeira Beach Hotel or a visit to Aquaventure at Altantis The Palm - Be sure to take The Leap of Faith. This slide will have you falling over 9 stories in a mere second before you find yourself speeding through a clear acrylic tube surrounded by sharks and rays! * Dubai is a shopper’s paradise, be sure to visit Dubai Mall, Mall of the Emirates and one of my favourites, Ibn Battuta mall. For a unique experience, take a trip to Karama. Here you will find many shops that sell “genuine fakes”. Again be sure to bargain! Except for a brief period during summer, Dubai's temperature and humidity are comfortable. Temperatures range from a low of 10 degrees Celsius to a high of 48. The hottest months are July / August, and travel is not highly recommended during these months. Lightweight clothing is recommended and lots of sunscreen. Emirates offer 2 daily direct flights from Cape Town. The flight time is approximately 10 hours. EK 773 departs at 13h30 - operated by the Boeing 777-300ER and EK 771 departs at 17h55 - operated by the A340-500 (not the new airbus). For business class passengers I recommend the Boeing 777-300 as the Airbus 340-500 do not have flat beds. They have an award winning entertainment system which will keep you busy throughout the flight. Regarding Foreign Exchange, my recommendation will be to change money once you arrive in Dubai; you get a much better deal than doing it in South Africa. My hotel recommendations: * 5 Star JW Marriott Marquis, which is located in Business Bay, Dubai. This is currently the world's tallest hotel – This hotel is recommended for business travellers and is close to Dubai Mall and the Burj Khalifa. The hotel has various restaurants and bars. The Vault being one of the nicest and offers the best view! The below hotels are located in the Jumeirah / Marina area - my favourite area * Le Royal Meridien Beach Resort. * Le Meridien Mina Seyahi & Westin Mina Seyhai, these two hotels are located next to each other and when staying at either of the hotels, the facilities of both can be used. Be sure to visit the World Famous Barasti Bar at the Westin Mina Seyahi Hotel. * The Hilton Dubai Jumeirah Hotel & Residences. For those that like to enjoy a glass of wine, you can easily pay up to 80 Dirham for a glass of wine, so it's recommended to travel with some wine – you are allowed up to 2 litres. Ladies take advantage of the ladies nights at various bars and hotels, normally on Tuesdays & Wednesdays, where from 7 – 10 pm you don’t pay for any drinks. If you want a unique experience, check with your hotel if they offer the famous brunch on Fridays. If you require any further information on Dubai, or would like to plan your trip to Dubai, feel free to contact me.

Journey through Mexico

08 June 2009

While living in London, we decided to travel to Mexico. At first I wasn’t too keen on visiting Mexico. Because of the movies I saw on TV, I thought Mexico was too dangerous to travel to. Lots of gangs and shooting!!! Everything changed when we arrived in Mexico. We had nothing planned. We arrived with a backpack each on our backs, got a taxi and were off to find accommodation for the night. We woke up the next morning and just wanted to get a coffee. They only give you black coffee unless you ask for milk. We didn’t know any Spanish (yet) and the waiter didn’t understand English, so we ended up making noises like a cow for them to understand us. We finally got our coffee with milk, called “café con leche”. Mexico City is a beautiful city, there is old and new to explore and is perfectly safe if you stick to the tourist areas. After spending about 3 nights in Mexico City, we took a bus to Acapulco on the West Coast of Mexico. We again arrived at night and took a taxi from the bus terminal to the Acapulco beachfront. This time we wanted to spoil ourselves with a beachfront hotel. The next morning we were up bright and early to go and explore this vibrant city. When I walked out of the hotel I almost fainted. They don’t call it “Acapulco Heat” for nothing!! We headed up the west coast to a small town called Zihuatanejo. Zihuatanejo is the dream "getaway" talked about in the movie "The Shawshank Redemption". This is an old World Mexican fishing village nestled around a small bay dotted with beautiful protected beaches and no high rises. We had such a great time here. Further up the west coast, we visited Manzanillo, also great beaches with huge waves and good markets. Our next stop was Puerto Vallarta. They say that paradise is a state of mind. When all of the ingredients are of the highest quality, it can also be a place. Puerto Vallarta qualifies for this high distinction. We headed cross country (by bus) to Guadalajara, Mexico’s second largest city. This city is the ultimate fusion of the past and present. Guadalajara is the capital of the Jalisco State and the birthplace of tequila. Now I can’t drink tequila, but in Mexico it is so smooth, and you get so many different varieties. It’s definitely not the same as what we have here in SA, so an absolute must! This city is great for everyone in the family. From Guadalajara we took a bus to the Yucatan Peninsula, visiting Veracruz on the way. I was so excited to be going to Cancun as I’ve heard so many great things about it. We arrived in Cancun and I was not too impressed. I found Cancun a bit too commercialised. I wanted to experience the Mexican Caribbean in a true Mexican village. We chatted to a few locals and they suggested we take a ferry (about 20 minutes) across to Isla Mujeres (called Island of Woman). This is where you will find long stretches of perfect white, silky smooth beaches, with crystal clear turquoise water and swaying palm trees. You can hire scooters and explore the island easily within a day. There are many accommodation options (much cheaper than Cancun), including beach cabanas. At night the centre of Isla Mujeres is very lively and bustling with bars and restaurants. We found our favourite eating spot, which was actually one of the local’s houses that they open up at night for you to come and enjoy true local Mexican cuisine. Yum!! From Isla Mujeres we took a local bus (no aircon, filled with local Mexicans and their sombreros, making music on their “vihuelas”) to Tulum. Here we stayed in a beach hut, situated on a secluded beach. Just imagine, the sea sand as your carpet, hooks for your hammock and electricity until 10pm, that was what the beach hut consisted of, but wow, was that an experience! All you hear is the waves and the swaying palm trees with the crystal clear water about 60 meters away from our hut. Tulum is famous for its Mayan ruins. After 2 months of backpacking, our Mexican journey sadly came to an end. Mexico is truly a place of great people, great food and great beauty and it has so much to offer and so much to experience.

New York to the Bahamas

08 June 2009

The “Big Apple”. What more can I say? This was a dream come true for me. Manhattan with its many tall buildings is quite overwhelming. You can’t help to stop and stare at the buildings. It almost feels as if the buildings are closing in on you. It is such a busy and vibrant city, with yellow cabs everywhere, people rushing from one place to another, street performers, limousines, busy street side café’s, and at night lots of lights everywhere with the faded sound of Jazz and Blues in the air. Unfortunately I was only there for 1 day and 1 night. I tried to see as much as possible visiting Ground Zero, Wall Street, strolling the “oh so” expensive 5th Avenue, Broadway, and of course Central Park. You cannot believe that you are in one of the busiest cities of the world. It is so peaceful and beautiful in Central Park. I also went to see where John Lennon was shot. Broadway comes to life at night with theatres everywhere and restaurants. Meals are quite expensive, but the portions are so huge, you might as well share. Manhattan has got so much to offer, it’s not called the “City that never sleeps” for nothing. The next day we boarded the Norwegian Dawn of NCL cruise lines. Another amazing experience was leaving the harbour of New York, passing the Statue of Liberty with the sun setting in the distance. Absolutely breathtaking! We had 7 nights of absolute bliss ahead of us. Cruising in itself is such a great experience. You pack and unpack once and then you can just sit back and relax and see a different port of call almost every day. There are many different shows and activities onboard and so much to eat. The food is never ending, breakfast, late morning barbeque, then lunch, late afternoon snacks, dinner and finally midnight buffet!! Luckily there was a gym and running track onboard the ship to burn off some of those extra kilos. Our first port of call was Orlando. We docked at Port Canaveral and were transferred to Orlando. Again we were just there for 1 day, so for me it wasn’t worth going to Disney, as there was too much to see and do to make it worthwhile. I instead, visited Universal Studios. Our next stop was Miami. To me Miami is such a beautiful and clean city. On the way from the port to Miami beachfront you pass canals with huge houses and yachts parked in front of the houses, which leaves you wondering which celebrity owns which mansions. South Beach is definitely an Art Deco! As we set sail from Miami, we were entering the Caribbean. Sunshine, lots of it and at night warm breezes with Caribbean bands bringing the night to life under the stars. We visited NCL’s private island in the Bahamas, Great Stirrup Cay. This island is an unspoiled paradise of white sand beaches, majestic coconut palms and calm pristine waters where an abundance of colourful marine life inhabits the surrounding coral reefs. It is home to lizards, seagulls, and neon-collared fish and... A few very fortunate guests of NCL. Here you can snooze in a hammock under a shady palm tree or learn to snorkel in a peaceful cove where tropical fish weave around equally colourful coral and sea fans. You can dance the limbo and enjoy a beachside barbecue, or circle the island in a kayak or sailboat. This is the life on NCL's Great Stirrup Cay. Our last stop was Nassau, the capital of the Bahamas. Lots of cruise ships dock here daily and sea planes taking off and landing throughout the day. I visited Sol Kerzner’s Atlantis Resort & Casino. It is absolutely amazing! Thereafter I took a tour of Nassau with a local guide. Nassau made history which has been preserved nicely in Victorian mansions displaying elegant noble architecture, cathedrals, weather-beaten 18th-century forts and a hand-carved Queen's Staircase, whose 66 steps lead to a view of the island not to be missed. You have to visit one of their local shops and try their Bahamas Goombay Punch. Vacationers know Nassau as a vacation playground of fine white-sandy beaches and exciting nightlife. Natives know their city as a friendly little place where you pretty much know everyone, where the local spelling bee winner still makes the Nassau Bahamas newspaper front page. Leaving the Caribbean behind us returned to New York City for our flight home.

My customer stories

Sent by Noleen Andrews

For the past few years Charlene attended to my travel needs and it was so seamless with no hiccups, she above and beyond to make sure that the client is satisfied, I would highly recommend her as her professionalism is beyond words.

Sent by Herman Pretorius

Dear Charlene, I am writing to express my heartfelt appreciation for the exceptional service you have provided me over the past 15 years. Your professionalism, expertise, and dedication to ensuring my travel arrangements are seamless have been truly impressive. Your work ethic is exemplary, and I have always been impressed by your willingness to go above and beyond to accommodate my requests. No matter how big or small the ask, you have always delivered with a smile and a positive attitude. I want to commend you on your outstanding service and thank you for making my travel experiences so stress-free and enjoyable. I highly recommend you to anyone seeking top-notch travel arrangements. Your dedication and expertise are truly valued, and I look forward to many more years of working with you. Thank you again, Charlene, for your exceptional service. You are a true professional, and I appreciate everything you do and we had an amazing holiday in Turkey in the best hotels one can wish for! Sincerely, Herman

Sent by Christoffel Lotz

Very very helpful and friendly.

Sent by Arthur Horne


Sent by Shaun Van Wyk

Charlene, went out of her way to get me all the information so that I can make an informed decision.

Sent by Renato Postiglioni

Charlene understand her clients needs and preferences.

Sent by Merle Wiesenbacher

Have been using Charlene for years and will continue to do so.

Sent by Louis Coetzee

It's always a pleasure to book any holiday with Charlene. She is always efficient and gives enough options to make an informative decision.

Sent by Herman Pretorius

I have been using Charlene for at least 15 plus years - and that "says it all"

Sent by Catharina Snyman

I have always received 100% full commitment and excellent service from Charlene.

Sent by Brigitte Cuypers

Charlene was very efficient,friendly, and very helpful. Lovely person!!

Sent by Haroun Ahmed

Excellent service and assistance from Charlene. Pleasure working with her. Planning my next trip already!

Sent by Johanna Engelbrecht

Great service. Professional and efficient with a personal touch.

Sent by Gareth De Jager

Charlene is a Rockstar. She listens and delivers. I enjoy working with her.

Sent by Natalia Hollins

Charlene came highly recommended by friends and we can see why… Fantastic,professional and friendly service planning our soon to be Thailand trip and we can’t to plan future trips.

Sent by De Wet Barry

Charlene was excellent assisting us with our planned trip to France to watch the RWC final. She assisted us with visa applications/information and went beyond our request to secure our flights. She made the process very easy and we will definitely recommend her to any of our friends traveling locally and abroad. Thank you Charlene!

Sent by Gabi Roos

Charlene is a brilliant Travel Councellor with great knowledge and as she takes the time to listen to her clients' brief, she always proposes itineraries and destinations which fit our needs and budget time and time again.

Sent by Lizelle Acker

Charlene is the absolute go-to-person for all our travel requests. I have recommended her to a number of friends and colleagues and will continue to do so.

Sent by Sandra Reddy


Sent by Jacob Venter

Excellent Service. All these years.

Sent by Marlet Speedy

Charlene was great … fast, friendly and ver professional service! I will recommend her to anyone. Thank you Charlene!

Sent by Eloise Du Plessis

Charlene has been assisting us with all our travel requirements over the past 10 years or more. Best service and advice!!!

Sent by Noleen Andrews

Charlene is very professional and efficient , when I had queries she assisted the best way possible which I was truly thankful for. I would highly recommend her to any person that would want to travel and need an agent. All the best. Kind Regards, Noleen

Sent by Daniel Els

We enjoyed dealing with Charlene. We appreciate the fact that she came to our home and discussed our holiday in detail. We will gladly recommend her to family and friends!

Sent by Hannelize Joubert

Charlene was efficient and very accommodating! Brilliant service!

Sent by Gerald Hartzenberg

Charlene has provided me with unrivalled service to date!

Sent by Orlando Ely

Charlene has been our travel agent for more than 16 years. What an absolutely amazing young lady. She is very professional, yet has a personal touch and knows what we love. We are truly blessed to have such an awesome travel agent.

Sent by Dori Kovacs

Charlene's responds quickly and she always prioritises my preferences. She offers a wonderful service. Thank you.

Sent by Lee Lumley

Charlene has been so helpful and efficient and she has really gone the extra mile. It has been a pleasure having her arrange all our travel requirements.

Sent by Michelle Cottingham

Charlene is excellent at her job, no task is too big or too small. She planned our trip perfectly, giving us various options to choose from according to our budget and preferences. She has her finger on the button and is up-to-date with current trends. She is always available to answer our questions. I would definitely recommend her services.

Sent by Maribelle Virissimo

Charlene is amazing! She was very helpful and she is always available to answer all my questions!

Sent by Marthinus Chamberlain

Charlene always respond quickly to my requests and give me an amazing service

Sent by Pippa Doyle

Awesome service - I would definitely recommend Charlene

Sent by Lindsay Mitchell

Will definitely use you guys going forward. Awesome service. Thank you

Sent by Lindsay Mitchell

Will definitely use you guys going forward. Awesome service. Thank you

Sent by Patrick Janse Van Vuuren

Charlene Ross - second time we've made use of her services - efficient, friendly and just totally on the ball from beginning to end. We hope Charlene will always be around because we would always want her to be our travel counsellor. We'll definitely be recommending her to family and friends. Big ups to Charlene!

Sent by Chantel Swart

Charlene is always willing to assist - even when she's not in the office. Thanks for your quick response time and for always ensuring that we are looked after!

Sent by Magdalena Calitz

Excellent service from Charlene!

Sent by Charmaine Naude

Always make sure that she get the best for her clients and their needs!

Sent by Gary Mead

Always had amazing service from her.!

Sent by Marina Small

Charlene is most helpful and competent. She is also reliable and has the best interests of her clients at heart. I can unreservedly recommend her.

Sent by Theunis Coetzer


Sent by Herman Pretorius

I ONLY USE CHARLENE ROSS for all my travel arrangements as I get the best service and after sales at all times. thank you Charlene.

Sent by Hannelize Joubert

Charlene was efficient and very accommodating!!! Brilliant service!

Sent by Mickey Snyman

Charlene was extremely professional in all the arrangements she made to make our holiday a holiday never to forget! All arrangements was done on time. The accommodation was central and of high standard. She assisted in making this a trouble free holiday and not once did we had to worry about any arrangements that could go wrong. She listened before the time about what our needs are and booked our holiday according to our requirements. Charlene will definitely be recommended to all my friends and family for any bookings or travel arrangements. Charlene, jy is die beste!

Sent by Lizelle Acker

Best travel consultant in the world - yes the world! Charlene is my go-to-person for all our travel queries and arrangements. Thank you Charlene for always going the extra mile!

Sent by Gareth De Jager

Charlene is the BEST! She plans all my trips abroad and offer exceptional service and she is a pleasure to deal with every time. She will be my Travel Counsellor for years to come.

Sent by Eloise Du Plessis

Charlene is the best, I will not even consider booking with any other agent, even if they can deliver a better price, they will not be able to even match Charlene's service or friendliness!! I recommend Charlene to all my friends.

Sent by Errol Small

Charlene is a true professional and very capable. She is astute and reliable and her service cannot be faulted. We are more than happy with the service she provides.

Sent by Humberto Cardoso

When doing my research I found a price cheaper than Charlene’s, so she went to find out why and showed me that the price I got was wrong and that hers was the best. She always kept me up to date whilst checking why the other price was cheaper and in the end my price was quoted in the wrong currency, which could have cost me a lot of money. She could have said ok and left it there, but she went through the trouble of finding out why and what happened. So she got the business! Great work!

Sent by Andries Du Plessis

Hi Charlene Baie dankie vir die uistekende diens, sal jou beslis aanbeveel. Die sitplek besprekings op die vliegtuig was 'n nice touch. Groetnis, Andries en gesin

Sent by Sophia Bothma

Hi You helped me with my traveling plans during April and your service was outstanding and I would like to thank you for all the reservations and flight arrangements. Sophia

Sent by Shirani Naidoo

Charlene has organised 2 overseas trips for me thus far. It has been a pleasure to deal with her, and she always goes the extra mile for her clients. I will definitely use her services again in the future.

Sent by St. John Springett

I am very appreciative of Charlene’s professionalism and dedication to her client. I had a week to find a ticket that was within my budget, and Charlene came to the party at a cheaper fare than anyone else I asked. Charlene also checked up on my flight confirmation before departure, which was a great help. Charlene was also available for any queries I had while travelling abroad.

Sent by Pierre Chamberlain

Charlene always goes the extra mile when she organizes our holidays. The travel, hotels and everything else is organized to the tee. We had some issues in the past where the airline cancelled flights but Charlene stepped in and did the rest for us. I recommend her.

Sent by Adin Cornelius

I have recently visited London, and none of this would have been possible if it wasn't for the service and help I received from Charlene. The manner she does her work and deals with things is very professional and friendly. She took care of everything that was needed and there were no problems at all. I would gladly (without a doubt) recommend Charlene's service to anyone.

Sent by Lyndsay Pheiffer

Thank you Charlene for the exceptional service we received from you regarding our trip. We had an amazing holiday at Sunwing Resort Kamala Beach and we are already planning for our next trip! We'll definitely be using you as our preferred Travel Agent.

Sent by Barnes Senekal

Charlene Ross arranged a trip for us and another couple. We toured Greece and visited Athens, Mykonos, Pharos & Santorini for 12 days and we then went to Croatia for 10 days and from there to Istanbul for 3 days. Charlene’s arrangements included all our flights, ferry tickets, car rental, hotel bookings as well as all transfers. Her quote offered the best value for money and everything was 100% to our satisfaction during the entire trip.

Sent by Ian van der Merwe

Die diens wat ek van Charlene gekry het was van uitstaande gehalte. Sy het met die hotel-besprekings aan ons behoeftes voldoen en die totale reisbeplanning en reelings was van uitstaande gehalte. Sy is baie presies en luister na al die versoeke voor sy voortgaan met kwotasies. Ek het alreeds en sal in die toekoms haar aanbeveel as reisagent. Sy kan my enige tyd gebruik as verwysing.

Sent by Letitia Du Toit

I am very happy with all the arrangements Charlene Ross did for me with my tip to DUBAI. I can recommend her for any trip to organize for anybody to go anywhere in the world. Thank YOU Charlene.

Sent by Amelda & Muller Lourens

Thank you Charlene, for organising a great trip and for all your advice. We will certainly never forget it; or you who ensured that we were sorted in a foreign country. It was very comforting knowing that you were just an email or phone call away. We will certainly use your service again in the future and will recommend you to family and friends.

Sent by Helen Kirby

Hi there We have recently just returned back from Thailand and our trip was booked and confirmed by Charlene from Travel Counsellors. From the first email to the last - Charlene made our travel planning so easy. She answered all our questions with ease and nothing was too much trouble. All the recommendations she made were spot on and the resorts we stayed at were stunning. A job well done! X

Sent by Yvonne Preswich

I found Charlene to be extremely efficient and helpful with every single question and query I had. She responded quickly every time I contacted her. I will most definitely use her again with any future travel plans we have.

Sent by Manuel Humberto Cardoso

Hi Good Morning, We are most pleased with the way Charlene Ross handled our holiday trip. Everything went well as planned. Flights, transfers, accommodation. We can recommend the outstanding services. Yours Faithfully Humberto and Aurea Cardoso

Sent by Alan & Marietjie Corbin

Ons het vir Charlene vir verskillende besprekings genader, (internasionaal, Afrika en binnelandse-vlugte) en kan net se hoe sy altyd vir ons die beste pakkette probeer kry het. Sy het altyd in kontak gebly met terugvoering en op die ou einde baie goeie produkte vir ons aangebied. Dis 'n plesier om met haar te werk en sy is altyd professioneel en vriendelik.

Sent by Amy Robinson

Charlene went above and beyond Customer service. She was able to not only match, but better a holiday package offered by another supplier, who suddenly increased their prices. We were going on Honeymoon to Madagascar and I was devastated when I realised the prices went out of our range. Charlene was prompt and super efficient when dealing with my queries. I will use no other consultant going forward.

Sent by Dawid Augustyn

Undeniably the best service and assistance I have ever encountered in the travel industry.

Sent by Regina Oehl

I was introduced to Charlene through a friend of mine Lize Clark. Well I thought I will give her a call and just ask a question. I want to say the rest is history! What an efficient and friendly person. Charlene gave her 120% to us! I will recommend her to everyone I know! She is just brilliant and I wish her well for all her future dreams and plans! Regina Oehl

Sent by Johannes Du Plessis

Hello Charlene We would like to put on record our appreciation for all your efforts to make our recent holiday during April 2011 in Italy and Turkey, once again an unforgettable experience. Like with our three previous overseas holidays, we knew that the arrangements made by you would be without hassles. We would also like to compliment you on your patience and friendly attitude during all the changes you had to make during the planning stages of this holiday. Be sure that we will recommend you to our friends and business associates for all their travel arrangements. Keep up the good work. Best Regards Staal & Marlene du Plessis.

Sent by Frikkie Marais

Charlene was incredibly professional in the organisation of our Honeymoon and she helped to make this an unforgettable experience. We realised that travel support is important, especially when you need help while at your destination. Thanks Charlene! Frikkie

Sent by Gareth De Jager

Charlene was an absolute pleasure to deal with. She quoted me the same day I sent through the request and was very professional at all times. She even remembered my partner’s birthday. Great job and we will use Charlene again for our next trip!

Sent by Ezio & Claudine Rigoli

Charlene exceeded the "Extra Mile" that we have ever received from a Travel Agent. She contacted us immediately after receiving a call from us after hours to put our minds at rest. We did a round about trip Cape Town-Rotterdam /Amsterdam-Brussels-Paris-London-Dubai-Cape Town - she followed up on all our pre-booking flights. Charlene is HIGHLY RECOMMENDED!!!

Sent by Errol Small

Charlene recently arranged my travel to and from Italy and it was done very professionally. She was helpful at all times and the relative air tickets were delivered to my door. She is always available which is a big plus and she endeavours to ensure good deals for her travellers. I can recommend her services unreservedly.

Sent by Claudine Rigoli

Hi Charlene You are such an amazing star - I have never had such service from any Travel Agency. You have delivered a million times more than what I have ever received anywhere else. Thank you so so much - You take the Travel headaches away from your clients!! Very Warm Regards, Claudine Rigoli

Sent by Staal Du Plessis

Hello Charlene Net ‘n persoonlike woord van dank aan jou vir die puik reelings wat jy getref het met ons onlangse vakasie in Europa. Baie dankie ook vir jou spoedige reaksie as ons vrae gehad het. Ons doen nou al tien jaar met jou besigheid en jy het ons nog nooit in die steek gelaat nie. Ons glo dat jy ‘n groot sukses sal maak van jou eie besigheid. Jou goeie diens laat ons nie skroom om jou aan te beveel by ons kennisse vir hulle reisbehoeftes. Groete en nogmaals baie dankie. Staal en Marlene du Plessis.

Sent by Madeleine Ross

I recently went on a trip to Australia, competing in Muaythai at the Arafura Games. Charlene did all the travel arrangements for our team and I have to compliment her on her outstanding service. Charlene clearly loves what she does and respects her client’s needs. As her client, I want to thank her for her patience and her friendly, prompt and professional service.

Sent by Nikki Smit

I sent Charlene an email with my request to Travel to Thailand with the cheapest shortest route. She gave me at least 3 choices within a matter of hours. I kind of messed her round with dates in the beginning asking her to hold the booking..... All this was done with great patience. She came to my home and hand delivered the tickets, she kept me informed of meals and movies on board etc. and paid great attention to detail.

Sent by Amanda and Francois du Bois

Charlene gave us a fantastic service and at all times she went the extra mile for us! We recently travelled to the UK and I felt completely at ease asking Charlene countless questions, as she gave me prompt answers and was extremely helpful. Charlene really made a huge effort for us both and we were delighted with her service, we will definitely make use of her again for our travels. Thank you.

Sent by Debbie & Ian Cohen

We are very happy with the service provided by Charlene. We have been working with her for many years and have always received good advice and service in a friendly warm manner. Charlene has been doing bookings for my whole family and we have all been very satisfied.