10 out 10 - Really Excellent Service

WHEN WE WERE PLANNING OUR THAILAND TRIP , I HAD GONE THROUGH 3 TRAVEL ADVISOR'S, NOT 1 OF THEM LISTENING/ADVISING WHAT WE WERE LOOKING FOR ..... UNTIL I WAS PUT INTO CONTACT WITH MEL, WE HIT IT OFF FROM THE BEGINNING AS SHE WAS LISTENING TO WHAT WE WERE LOOKING FOR... GOING FORWARD NOTHING WAS TO MUCH FOR HER .....QUOTES/ACCOMODATION ETC WAS GOING BACK & FORTH & MEL TOOK IT AS PRIORITY TO GET OUR NEEDS MET ..... WHENEVER I CONTACTED HER EITHER BY WHATSAPP OR TELEPHONICALLY SHE WAS ALWAYS AVAILABLE TO ASSIST/HELP WITH A SMILE. WHEN WE WERE IN THAILAND SHE FOLLOWED UP WITH US TO MAKE SURE EVERYTHING WAS OK. SHE WAS ON STANDBY 24/7 WHILE WE WERE AWAY. I CAN HONESTLY SAY THAT MEL VALUES HER CUSTOMERS & ALWAYS GOES THE EXTRA MILE. NOT ONLY HAVE I FOUND A TRAVEL COUNSELLOR FOR MY FUTURE TRIPS BUT A FRIEND. MEL I HAVENT THE WORDS TO EXPRESS BUT YOUR SERVICE WAS EXCEPTIONAL. I WILL DEFINITELY BE REFERRING YOU TO ANYONE WHO WANTS TO TRAVEL.

Great service and great communication.

I really enjoyed Kwa Maritane and thank you from the bottom of my heart for everything

We keep coming back... This is our 3rd trip to Mauritius and Mel always delivers... My father also used Mel and is already working on his 2nd UK trip that Mel is working on... She knows what we like and know what we want, we don't even have to tell her, she just knows. 10 out of 10

Wonderful service!

Melissa Ridley was absolutely amazing! She went above and beyond to make my booking as simple as possible. Her knowledge and passion for travel planning made the whole process stress-free and fun. Highly recommend! 🌟

We have recommended Melissa to our family, who has used her and we continue to use her services (even though we live in a different country) due to her fantastic customer service.

Super- Super-Super Star - marks out of 10 = 100

10 out of 10 as always :)

As the Hobongwana family, we just want to say a huge thank you for such an amazing experience. You made our stay at all three accommodations so easy and stress-free. We really appreciate your patience, love, and care it honestly made such a big difference for us. Everything went so smoothly because of your guidance and the way you handled and arranged things for us. It was so lovely seeing you yesterday, and wow, Morgan Bay is such a beautiful place! We’ll definitely be in touch again because we would love to come back to Morgan Bay. We’ll also be telling our friends, family, and colleagues about how incredible you are as a travel consultant. Thank you so much, Mel 🌸

I AM SO IMPRESSED WITH THE SERVICE I HAVE RECEIVED THUS FAR .... MEL LISTENS TO WHAT OUR NEEDS ARE & SHE GOES OUT OF HER WAY TO ACCOMODATE THIS NEED ... MEL IS SO FRIENDLY & NOTHING IS TO MUCH FOR HER ....

Melissa is super responsive and I never feel "alone" when travelling. She sorts out problems right at the desk to board the plane if necessary. Her services are worth every penny.

All I can say is 10 out of 10... Thank you Mel

Great service from Melissa, she made it really easy for me.

10 out of 10 !!!

It was good and you are the best !!!

Melissa was very helpful, and she was patient while we tried to make up our minds.

10 out of 10... Can't wait for our trip.... Thanks Mel

Top Marks!!!! Melissa has been wonderful this will be my first time traveling and she has professionally guided me the entire way making me feel less stressed and relaxed knowing she will be there with me throughout on a very special trip for me.

Marks out of 10.... I give Mel 10...

We had a recent getaway and from start to finish, Mel's service, advice and communication with us was beyond all expectations. Further to that, we had a medical emergency after hours which required urgent travel changes etc and Mel was by our sides all the way! Many thanks Mel, we really appreciate your being available to us at that hour, for making the seemingly impossible possible in a very short space of time and for getting us home safely!

Top Marks - 10 out of 10

10 out of 10 !!!

10 out of 10.... Very happy with service from Mel

10 out of 10.... Melissa has been absolutely amazing. She went the extra mile to make sure that my Trip will go off without a hitch.

Great service and she always has got time to answer any questions you have about your trip.... I would definitely recommend for any other future trips I will take..

10 out 10 Just wanted to say a big thank you for organizing our trip. Everything went amazingly well. Thank you ????????

10 out of 10 Melissa is the best!

I cannot recommend Mel highly enough! It was such a pleasure working her and I applaud her for her quick turnaround times, friendliness and willingness to accommodate all my requests with such patience and professionalism. Thank you for everything Mel! We can’t wait for our trip ??

If it were possible I would give a lot more than 10. Absolutely fabulous on both occasions. In those famous words "I will be back"

Mel, you’ve done an incredible job making the booking process so smooth and stress-free. Your attention to detail and ability to tailor everything to my needs were impressive. I would definitely recommend you to others. A well-deserved 9 out of 10!" Can't wait to get on our cruise in 2025! Thank you Marianne

It was an absolute pleasure dealing with Melissa. She went above and beyond to assist us.

Melli has been sorting out my travel arrangements for nearly 4 years now. I did it for 6 and drove myself crazy! No query is too much for Melli- with such speed, and so many options! And then there's the actual departure- check in, seats, assistance- SORTED. JUST THE BEST

I have worked closely with Mel on a large competition for a FMCG company, sending winners and chaperones to 8 different destinations around the world. Around 55 people travelling to various destinations around the world, including flights, accommodation, transfers, activities, visas etc all within a month. She has been an absolute pleasure to work with and is available to assist and change travel details at any time of the day. I highly recommend Mel for your travel arrangements. Dee Southwood Account Director

I had a great experience with Melissa. She was incredibly friendly and professional throughout the process of changing my booking. She made everything so smooth and stress-free. I truly appreciate her prompt assistance and dedication to ensuring my trip was perfectly arranged. Highly recommend her services!

Mel is great! She's enthusiastic and efficient and I like her a lot! She has helped us with our business travel and is always wiling to look for alternative routes and accommodation - nothing is too much for Mel!

Working with Mel for the past few years have been incredible. She tailor makes every trip according to what the client needs and goes above and beyond to ensure you are happy! Thank you Mel for your amazing service and warm smile. It's always a pleasure working with you. :)

Melissa has become our travel agent of choice for business and family/holiday travel. One expects to receive a range of quotes/options on flights etc. from a travel agent, but Melissa stands out for the absolute sense of security about one's travel arrangements that dealing with her gives her clients. We know that if a flight is cancelled or there is a problem with a connecting flight, she is on the other end of the phone to sort it out. She takes the stress out of travel. Recently my fifteen year old daughter had to make an inter-continental flight alone. Melissa was so helpful in advising on which airlines made provision for minors to receive special care and supervision and in getting me all the relevant forms etc. I was kept informed by SMS at every stage of the journey, comforted in the knowledge that our child had boarded, deplaned, checked in for the next flight, arrived safely and had been handed over to the family friend collecting her at her final destination. Melissa has also helped us use the App which is a great way of having all your info in one place. She works miracles to make sure the family is seated together and the connections are never too short (or too long) for comfort. I also travel a lot of business and often need a range of quotes etc for clients to approve. Melissa's paperwork is impeccable. There are no silly date/scheduling errors and I know I can pass on her quotes etc with confidence. She also stays in touch as we fly, sending messages to check we are all OK and don't have any concerns that she might to address. I am sure that this is not part of her formal job description but it does make us feel like we are not travelling alone and that she is watching over us, as it were. It is, quite simply, fantastic customer service and we look forward to the next decades of travel with Melissa as our Travel Counsellor of choice.

Working with Mel, my travel agent, is an absolute pleasure! She makes the entire planning process stress-free and handles every detail with care and professionalism. From helping me choose the business travel to securing the best flights, Mel ensure nothing short of smooth. I couldn’t be happier with the service and personal attention I received. If you’re planning a trip, I highly recommend Mel for all your travel needs!- Craig Young

Testimonial for Mel, Travel Agent Extraordinaire: Working with Mel has been an absolute game-changer for my company and our clients. Over the years, she has consistently delivered exceptional service, making every trip seamless and stress-free. Whether it's booking flights, arranging accommodations, or managing last-minute changes, Mel is always ahead of the game. Her attention to detail and ability to anticipate our needs have saved us countless hours and ensured every journey goes off without a hitch. What truly sets Mel apart is her knack for securing the best rates without compromising on quality. She works tirelessly to find the perfect balance of comfort, convenience, and cost-effectiveness, ensuring we always get the best value for our travel budget. Her professionalism, dedication, and warm personality make her a joy to work with. Thanks to Mel, our travel experiences have been smoother, more enjoyable, and incredibly well-organized. We can’t thank her enough for her unwavering support and expertise. She is truly a travel agent in a league of her own.

Wonderful experience booking with Melissa - she truly goes the extra mile! She really took the time to understand our needs. Highly recommend her!

Melissa, is absolutely amazing. We have recommended Mel a few times.

Melissa sorted out everything for me, would highly recommend her to anyone.

10 out of 10.... Thank you

Mel is amazing and gives me a sense of security booking with her.

Mel went the extra mile to accommodate our requirements Weekend work Thank you

10 out 10. Melissa You are definitely a number 10!!

Love your work! Great recommendations, so much patience with clients taking long to make up their minds. Always ready and willing to assist!

10/10 Melissa was great to deal with from day one, with ideas for Bali and Phuket. She was prompt with providing quotes and helping to remain within budget. It was great to have one point of contact to arrange everything from start to finish for planes, transport and hotels. We now excited for our upcoming trip and counting the days.

Melissa is a consummate professional. She goes above and beyond to ensure your plans run smoothly. If they don't, she's on the phone (after hours of course!) Always happy to provide quote after quote when I change my dates, or make arrangements when I need to add extra baggage. She wants to make my life easier, and she's trying to get the best deal- ALWAYS. HIGHLY RECOMMENDED

Mel is unbelievably efficient brilliant goes extra mile would recommend her services glady a real gem.

My booking was made through Melissa Ridley and she was beyond AMAZING. Nothing was too much trouble and she was always willing to answer my questions.

Mel is the best agent by far.

Brilliant as always!!! ?? Thanks for the great service! …I am being spoilt!! This kind of service does not happen this side!! Thank you!

10 out 10 is all I can say!!! Thank You

Eager to assist. Patient and very helpful.

My daughter refered Mel to me, and 10 out 10 for service, now I know why my daughter referred Mel. OUTSTANDING !!!

10 out 10.... Professional, patient and Mel is always available. What a pleasure to deal with Mel.

Melissa were very prompt when quoting initially. She immediately responded to questions or queries, she was always attentive and available when I contacted her. I was incredibly satisfied with the service received.

Fast, efficient, knowledgeable and offered advise and did all the heavy lifting - an easy lovely experience

10 / 10 Excellent, friendly service. Melissa was a great help and is an absolute asset to the company.

Melissa has been very helpful with all my travel bookings. Even when I got in a panic she was there to help. I have referred her to a friend who is now also using her services. Fantastic service!!

WOW 10 out 10...... Personal, engaging I will use Melissa's services again and again

Melissa listens to what my needs are and always finds the perfect holiday to suit our family and our pocket. What a joy dealing with her.

10 out 10 thank you Melissa

Melissa is so helpful, always trying to find the best options for me, & nothing is too much trouble

MELISSA RIDELY was simply wonderful going that extra mile after hours to ensure a stress free holiday. Highly recommend Mel.

She is absolutely the best!! I would recommend and do recommend her to everyone I know that wants to travel, she will also be doing my husband travel arrangements as she is the only one I trust with such a long and tiresome flight. She will take care of your every need no matter what time of day or night. A diamond in the rough!!! My diamond??

10/10 Great service!!

Melissa was the most hands on, helpful travel agent we've ever used. I would not hesitate to recommend her. We will definitely use Melissa again in future.

Very easy and understanding people especially Melissa. I have had Melissa on my team twice and possibly for the near future I'd always pick her as she understands my needs and is very friendly and helpful person.

10 / 10 It's a pleasure dealing with Melissa, she is very accommodating.

Mel is great

What a pleasure working with Melissa on this travel planning. She has made it so easy for us to make decisions and make our travel dreams come true!

All I can say is 10 out of 10. Mel is amazing

10 out of 10 - Fantastic

Great service from Melissa and always ready to answer all the 100 questions we have Definitely recommend her

All I can say is 10 out of 10......

This is my 1st international flight and she was very helpful and made the booking extremely stress free

10 out of 10 Melissa was very helpful, understanding and patient

Melissa understands I am not techno savvy at 74, so she does all the necessary on my behalf. Much appreciated Mel.

Melissa Ridley is fantastic, extemely efficient and very quick to respond to queries. I would highly recommend her to any of my friends or family.

Melissa's Service is 10 out of 10!

You are the best! If I were to give you a score out of 10, you get 10!

I have never experienced service like this, just one word! Amazing! Thank you, Melissa! You are incredible.

Melissa is super efficient. She is 100% committed to client satisfaction.

Melissa was extremely helpful with the full arrangements of our trip. It was planned and executed promptly and professionally. Thank you Mel, for the amazing anniversary surprise that was set up in our room too!

Excellent service Thanks Melissa

Between a busy job and busy children we really needed to get away for a bit. The problem is finding the time to research where to go for the best price. I hate admin. I decided to give Melissa Ridley a try. What fabulous service. I provided her with our preferences and kind of experience we were looking for and our budget. She didn't disappoint and very quickly had us booked in for a fabulous family weekend away. We had a wonderful time. Thank you, Melissa! I highly recommend her travel services.

Amazing service, very helpful. I will definitely be using Melissa again and will recommend her to friends and family

Melissa made our business her business. It's all personal. Proud by association. Try her out she is highly recommended!

Melissa put everything in place for me during these crazy times and helped me through all the changes taking place! I could not have done this without her help so the hugest thank you!

I had to make urgent changes to my flights to get back from Harare to see my sons first swimming gala. Mel reacted quickly and booked me the next flight out. She also went the extra mile to check me in to the flight and got me a exit row seat. Just brilliant personal service. Great to have someone like Mel looking after me when I am travelling.....

Melissa was very helpful and she went out of her way to accommodate me whilst understanding my needs. Excellent!

Mel is very helpful and reliable 10 out of 10

Melissa is a wonderful person to deal with. She has gone out of her way to make sure everything is in place. We are looking forward to our cruise.

Great service

Excellent service! Very happy! Will definitely recommend.

A huge shout out to Melissa Ridley, who made my visit to see my kids in Ireland stress-free and amazing! I am not the easiest traveller to work with, especially since I grabbed the first opportunity to travel internationally. Thank you for your patience and understanding, Melissa. All your recommendations around documentation and vaccine requirements were spot on, even when these changed almost daily. Thank you, thank you, thank you!

Melissa, thank you so much for arranging Liné's tickets and quarantine hotel. On a day that I just could not deal with any more arrangements, you made my life so much easier. I would recommend you to anyone that asks and also to those who don't ask.

Super service, Melissa Ridley Travel Counsellor, South Africa. Highly recommended to all. Very knowledgeable, professional and always available and in touch. The fact you offer a Travel app with all documents digital, a bonus in these paper crazy times! Keep it up.

She is wonderful. Available 24/7 and double checks everything. I already recommended her to my family and friends that are going to come visit us.

Mel was fantastic. She offered a fast & efficient and caring service. She always kept us informed and up to date with our bookings. Travel has become quite complicated with quarantines, rules and the likes. So, we were happy to leave all that to Mel to sort out for us, which she did brilliantly. My flights, first with Airlink to Joburg were painless, efficient and a pleasure. Then with Virgin Atlantic to the UK was such a pleasure going direct, it took away all the pain of having to stop over somewhere and wait for a connecting flight... I really appreciated that! The 3-hour wait at Heathrow before we could get on the bus was a bit tiresome but the quarantine hotel was great, good food (more than generous), the menu choice is also good, room very comfortable and clean. Security is friendly and efficient. Thanks Mel.

Only the best travel assistance you can get

No matter the time or the day, 07h00, or Saturday; Mel was available to answer any questions, and look at options for me. Superb service!!

Angels appear in various forms. When starting to plan my trip, the feeling was overwhelming and causing much anxiety. Within a few hours of contacting my travel angel, Melissa from Travel Counsellors, she put me at ease, plus her price was the Best. Melissa is highly recommended!

She is the best travel agent, she always takes care and makes the booking process simple.

Melissa is wonderful - she's patient and thorough and listened to all our requests carefully, making sure we received everything we wanted in our quotation and booking. We can't wait to go on our holiday!

Mel makes traveling easy! She listens to your exact needs and finds the best options to choose from. She is reliable, friendly, professional and 'holds your hand' (from a distance) throughout your entire travel. I am recommending her with a satisfied and happy heart!!

Melissa is a breath of fresh air. We never have to worry about our travel arrangements any longer. She has lightened our load. She provides us with various quotations to ensure our comfort whilst offering the best price. She is with us right from the start of our enquiry until the point of check-in to ensure that our travel is a smooth process. Utilize Melissa’s travel service, you won't be sorry!