About us

Our story

From our roots in the North West of England to an international travel business, our story is one of incredible growth and success. And we’d love you to be part of our next chapter.

From day one we’ve followed a pioneering model

We were founded in 1994 by David Speakman, who anticipated the shift towards travel professionals running their own leisure or corporate travel businesses from home.

His pioneering model meant franchisees could provide an unrivalled level of personal care and attention for their customers when creating bespoke travel experiences.

Our entrepreneurial spirit and dedication to offering a truly personalised travel service, underpinned by the values of trust and customer intimacy, remain as true today as they did back then. As we surpass 2,000 colleagues in six different countries, these principles continue to guide us to new heights.

Growing, year-on-year


We welcome our 100th Travel Counsellor to the family


We’re the very first travel company to win the Queen's Award for Enterprise in the Innovation category


We launch our own unique financial trust in the UK, to ensure our customers' money is 100% safe when booking with us, no matter what


Our growth continues apace, as we launch Travel Counsellors in Ireland and the Netherlands


Our bespoke-built, in-house booking platform, Phenix, is launched, enabling our people to create truly tailor-made travel itineraries


We welcome Travel Counsellors in South Africa


Our 1,000th Travel Counsellor joins the company


Travel Counsellors is named in the Telegraph list of Britain’s 1,000 Brightest Businesses.


Our global expansion continues, as we expand into the UAE, and again in 2013, when we open in Belgium

A new chapter


With our 20th year celebrations comes a significant financial investment from private equity firm, Equistone Partners Europe.


We move Travel Counsellors' headquarters from its birthplace in Bolton to stunning new £2m premises at Trafford City in Manchester


As we continue to scale and grow, we recruit the 300th member of our global support team.


The myTC app is launched. With a 4+ star rating on the Apple and Android store, over 15,000 users a year enjoy the paperless experience of having their travel documentation all in one app, and connecting to their Travel Counsellor at the tap of a button

Travel Counsellors celebrates 16 years of successive record growth in 2019, with sales in excess of £650m. Customers vote in the British Travel Awards, twice crowning Travel Counsellors the UK's Best Travel Retailer in 2019 and 2020.

The company celebrates its biggest sales day in history in January 2020, with the value of bookings exceeding £5.1m on a single day, and global sales for the month at R2bn (£89.5m.)

For the third time, Travel Counsellors won the Queen's Award for Enterprise in April 2020 and climbed the rankings in the Sunday Times PwC Top Track 250 for the sixth consecutive year in September 2020, against a challenging backdrop posed by the COVID-19 pandemic.

Fast-forward to the present

Travel Counsellors celebrated a record-breaking year in 2023, with sales approaching the R23,22bn (£1bn) mark and our 2,000th Travel Counsellor joining the community. We were delighted to enjoy the biggest sales month in our history in January 2023, taking bookings exceeding R3,34bn (£114m) in value. And perhaps most important of all - Travel Counsellors retained a 5 star Excellent Trustpilot customer rating.

We only back exceptional high-growth technology-enabled businesses with stable, proven leadership teams