A ray of sunshine during these unprecedented times
I came 2nd, among the leisure consultants, for delivering great customer service. I achieved this from the rating & feedback given by my clients in 2019. I have been moving up the ranks through the years so watch this space...
I am part of an amazing international organisation, Travel Counsellors, who value care and looking after customers and as a business, they measure the success of this.
I am proud to share some of the amazing customer stories that my clients have written about me. Every time I make a leisure booking is made my customers are asked a question - How likely would you recommend Margot to your friends, family and colleagues. They indicate this by 0 (least likely) through to 10 (most likely). I could only include a few comments, but I have read and appreciate every single one sent. Thank you to each and every one of you, who took the time to reply and who gave me a 10 / 10 rating. If you would like to see the others visit this link https://www.travelcounsellors.co.za/margot.speed#customer-stories
“I always recommend Margot to friends and family. As I recommend rarely and with caution, I think that speaks for itself. For me, integrity in business is always an endorsement for a service provider but once you combine that with efficiency, service excellence, considerate courtesy and a cool head in a crisis, I will always choose that company or individual for my business needs. My experience is that Margot is that person for travel.” Louise
“I loved working with Margot on this bucket list trip - an absolute pleasure from the start. Quick, efficient, helpful. From concept to booked in a week - how awesome is that? She made me feel like our holiday was important to her and gave her opinion, which I value and appreciate. And with every phone call I could hear that she smiles when she speaks, which made me smile too - I never felt like a change was a bother or a problem. I look forward to planning our next trip with her.” Linda
“Margot is extremely professional and furthermore go out of her way to meet your expectations. She is a friendly and trustworthy person. I loved the experience and will never use another agent to assist me in future.” Mart
“Spectacular service. The best I’ve ever had from a travel agent, and I’ve used many. She is now my go-to person for travel! Thank you Margot.” Anina
“Margot was extremely efficient, helpful, knowledgeable and her turn-around time was amazing. She kept in contact with me every step of the way and managed to use her contacts at the tour operator to get the airlines promotional price from the day before! I know this is rarely possible but Margot did it! Another thing is that I know Margot will source the best price available at the time and therefore do not need or want to shop around :)Looking forward to many more "peace-of-mind" bookings with Margot!” Megan
“I can contact Margot any time during the day or night. She's always willing to assist and before your departure she sends you a message to make sure you're familiar with your travel arrangements and afterwards she wants to know if everything went well.” Desiree
“Very efficient and professional lady, who more than goes the extra mile.She came highly recommended by a good friend of mine. Will I recommend her?....... Most definitely without a doubt. Will I use her services again.....of course. Thank You Margot for this wonderful trouble free experience.” Alda
“Margot is amazing! It was such good service. By the time other agencies came back to me, I have already paid and booked everything with her.I will recommend her to all by friends and family.” Rozelle
Thank you to each and every person who books and / or refers business to me. I promise to continue giving my very best in service to my clients.
Take care and stay safe xx