Based in Somerset West

Chantal Smith

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Greetings from the Helderberg!

My name is Chantal and I'm a born and bred KZN girl. Having recently relocated to the beautiful mountainous region of Somerset West, I'm thrilled to build a new client base in the area and to continue assisting my existing clients in making their holiday dreams a reality.

I have worked in travel for the past 9 years, starting as a Travel Consultant working at a large retail agency in Hillcrest and most recently as a Sports Travel Consultant at a large wholesaler. I have loved working in leisure travel where I have experienced some of the most unique and beautiful destinations during my career.

My favourite experience to date has been trekking with the gorillas in Uganda in 2017. Being in the company of those gentle giants was an unrivalled experience and a memory I will always cherish! I've been fortunate to travel to Mauritius, Turkey, Jordan, Thailand, Maldives, Russia and Japan. Experiencing a destination first-hand is such a vital part of what I do so that I can provide the best recommendations and suggestions for my clients.

Prior to working in travel, I lived and worked in New York, Dubai, Shanghai and Hong Kong. I thrived on living in the big city and gained a broader perspective on life in the different parts of the world where I lived.

I’m looking forward to working with you on your travel requirements and tailor-making your dream holiday. I hope to hear from you soon!

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

Find me on social

My Videos

Lone Leopard

6/28/2021

My clients shared this incredible cat sighting from their recent trip to the Pilanesberg National Park.

Postcards

4/10/2021

The events of the past year have taught us the value of spending quality time with family and friends. As we look forward, I'll continue to be there for you!

Bontebok National Park

2/23/2021

Modern and fully equipped accommodation at Lang Elsie's Kraal Rest Camp in Bontebok National Park. Definitely worth a visit!

Lets get back to travel!

1/27/2021

Many of the destinations I arrange holidays to are dependent on tourism and have been devastated recently. Lets support them again as soon as its safe to do so!

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Hiking, biking and game viewing in the smallest SA reserve!

23 February 2021

Just outside the quaint town of Swellendam and at the foot of the Langeberg Mountains, lies the Bontebok National Park. The smallest of the 18 National Parks in South Africa, this little slice of serenity is the perfect escape from city life for either a day visit or an overnight stay. Having visited most of the SANPARKS in Kwazulu-Natal and Mpumalanga, I was curious to get a sense of this Cape park. It is home to the once-threatened Bontebok and boasts several antelope such as Red Hartebeest, Cape Grysbok and the ever-elusive Grey Rhebuck. The open plains and gentle rolling hills provide the perfect terrain for game viewing, and there are several loops around the park for self-drives. Outdoor enthusiasts will delight in the many activities on offer – from fishing or swimming in the Breede River, to canoeing (with your own equipment), mountain biking and hiking. The three hiking trails vary in distance but are easily navigated from the start of the rest camp. We did the 3.3km Aloe Hill Trail, which is a gentle walk along the Breede River and passes a viewpoint with the most spectacular views of the surrounding mountains. Overnight accommodation is available in the Lang Elsie’s Kraal Rest Camp, where you can opt for one of 14 fully equipped self-catering chalets with all the modern amenities, or a campsite for a more rustic stay. We stayed in a chalet with unparalleled views of the river and enjoyed a long leisurely afternoon on a picnic blanket with a book. The resident tortoises are the cutest addition to the camp and kept us entertained! We woke up in the morning to the sounds of a lone bontebok chomping grass outside our chalet. It was the most relaxed I’ve felt in years and reinforced my love of being in the bush. Whether you’re looking for a day of enjoying the outdoors, or an overnight bush escape, I cannot recommend this park enough!

Wildflowers and wine

28 August 2020

I've always been one to enjoy places off the beaten track and Darling is a destination that is still quite undiscovered. A small, rural farming village in the Cape West Coast, this little gem has everything you need for a quick getaway from Cape Town city life or for a stopover en route to the West Coast. Pieter Dirk-Uys, the famous South African satirist, calls this town home and performs his Evita Bezuidenhout shows from a cabaret venue and restaurant in Darling. How to get there: Take a leisurely 90 minute drive from Cape Town along the R27, the West Coast Highway. The highway is flanked by the West Coast National Park and quaint seaside villages. At this time of year, you will see bursts of colour as the wildflowers are in bloom. We stopped at the West Coast Farmstall in Yzerfontein for a hearty breakfast. A popular pitstop for holidaymakers and locals alike, this farmstall boasts local trinkets as well as delicious food and wine for purchase. What to do: While other wine routes in the Cape region are more popular and commercial, I love the understated simplicity of the Darling Wine Route. Take a turn off the R27 onto a dirt road that takes you through fields of gorgeous arum lilies and daisies before arriving at Groote Post Winery. This winery is particularly well known for their exceptional white wines due to the cool climate and proximity to the sea. We enjoyed a cozy wine tasting in the stately homestead and learnt about the history of the dairy farmers who started the wine farm. Visitors in summer months can enjoy wine and cheese pairings on the verandah with spectacular views! Darling Cellars is another must to visit and a brand that is popular with the South African wine drinking population. Situated 15 minutes from Darling, they offer 8 wine tastings for R20 and with the wide variety of wines under this label, you will be spoilt for choice. My personal favourite winery is Ormonde and with their portfolio of award-winning wines and delicious sharing platters, you cannot go wrong. With a central location in Darling, many locals visit on the weekends and enjoy their platters and wine tasting, while the kids frolic in the gardens and play on the jungle gyms. For those with a sweet tooth, the Darling Sweet Shop is a must. The old fashioned toffees are produced onsite in the factory and include an assortment of flavours to indulge in, from mocha java to ginger and cardamom, or salted caramels. We bought a few as souvenirs to take home! Where to stay: Daisy Darling is a charming, 3-bedroomed bed and breakfast situated on the quiet end of Main Road. Dave and Fran are exceptional hosts and welcome you into their home as if it were your own. They even have an "Evita's Sweet Suite" for those who would like an immersive cultural experience! Enjoy a glass of port or local wine snuggled up in front of the fire on a cold winter's night or take a dip in the splash pool on hot summer afternoons. Their central location also provides a perfect base from which to explore the area. I am looking forward to my next trip in the summer which will include a visit to the Darling Brewery and Darling Olives - stay tuned!

Supporting the Bokke at The Rugby World Cup!

18 June 2020

Tokyo – the name alone conjures up images of a high-speed metropolis bursting with activity. I was lucky enough to travel to Tokyo in November 2019 to experience the Bokke take on the English at the Rugby World Cup Final. Flight to Tokyo: We flew on Singapore Airlines via Singapore. Great to fly direct for 11 hours to Singapore, followed by a short layover, and then a 7-hour leg to Tokyo. The vibe in the plane was electric with loads of South African supporters singing ‘Shosholoza’ throughout the flight…earplugs were needed for some of the passengers hoping to catch some shut eye. We received an immigration form to complete while on board and once at Haneda Airport, the immigration lines were long but moved quickly. Japan runs on efficiency, so the immigration process and baggage collection was seamless. We pre-booked a transfer to our hotel which is highly recommended. Taxis in Tokyo are extremely expensive (approximately R5,000 one-way from Haneda Airport to central Tokyo districts) and the language barrier can be a problem at times. Hotel: We stayed at Visto Premio, a 4-star business hotel based in the Akasaka area. As with most traditional Japanese hotels, the rooms are small but functional. Akasaka is a great place to stay in, loads of restaurants and bars are all within walking distance. Try the local ramen or tempura rice bowls, ranging from around 600-1200 Yen (around R100 – R200 per dish). Western food is also readily available but expect to pay a lot more. Highballs, a blended whiskey with ginger or cola are very popular drinks in Tokyo and cost roughly around 600 Yen (R100 per single). Where to go: A quick subway trip from Akasaka takes you to the famous Shibuya Crossing, considered to be the busiest pedestrian crossing in the world! An average of 2500 pedestrians cross at a time, coming from all directions at once. Certainly, a sight to see! Asakusa takes you back to a bygone era, where you can explore the various temples and wander amongst the traditional street food and craft stalls. For the shoppers, Shinjuku and Ginza offer unique shopping experiences with an eclectic mix of souvenir shops and department stores. People and culture: The Japanese are the most gracious and unassuming nation that I have ever encountered. They graciously welcomed nations from all over the world for the Rugby World Cup and celebrated in our victory with us. Tokyo is a city that is vibrant, colourful and constantly abuzz with activity. I cannot wait to return!

My customer stories

Sent by Ricky Botha

Absolutely amazing service. I would strongly recommend your efficient and friendly service!

Sent by Inge Loker

I think Chantal is wonderful. She cares for her clients, is highly efficient, responsive and friendly

Sent by Wade Rheeders

Fantastic customer care and excellent service!

Sent by Blythe Palmer

Chantal’s service is outstanding. Nothing is too much trouble - she’s willing to help on any day (including weekends and holidays) as well as after hours. I wouldn’t want to book my travel with anyone else and would recommend her without hesitation!

Sent by Nicola White

Exceptional service from Chantal. Able to so easily fix all our changes and deal with any uncertainty.

Sent by Gavin Riddle

Fantastic, hassle-free service. Highly recommended Chantal!

Sent by Lu Martin

Chantal Smith is the very best travel agent I have ever had the privilege of dealing with. Her service is unquestionably the best ever. There is no one like Chantal, who goes above and beyond all the time. Thanks for always looking after us!

Sent by Claudia Dieckmann

We had the most incredible holiday. Thank you Chantal for making it possible and for making the whole process easier. Our honeymoon was a blissful memory and I won't hesitate to recommend you for all people's travel needs.

Sent by Julia Odendaal

Chantal is efficient, easy to work with, and always professional.

Sent by Nikki Coetzer

Chantal was amazing and super patient. In addition, the visa application was a breeze through her assistance. I will always book through her going forward and have already referred 2 families so they can experience first-hand the superior service Chantal offers.

Sent by Malindi Xala

Thank you Chantal for always planning such amazing trips for me and my family!

Sent by Paige Tucker

Thanks for being so responsive, organized and just as excited for our trip as we were!

Sent by Bongi Sikakane

Chantal's service and patience is impeccable!

Sent by Leka Bidesi

Such a pleasure to deal with Chantal,. She is so knowledgeable and service was great, which is hard to come by in this day and age.

Sent by Inge Loker

Chantal has been brilliant in arranging travels for not only me, but my family too. She is highly professional and efficient in all she does. She's friendly and engaging and returns messages promptly.

Sent by Tracy Du Randt

Efficient, friendly, professional service at its best!

Sent by Jason Henry

Chantal is incredibly responsive and has been amazing to work with for our complex series of bookings. We've really valued her exceptional customer service and her dedication to fulfilling our travel brief.

Sent by Blythe Palmer

Nothing is too much trouble for Chantal. She’s always available without hesitation and does everything to ensure my travels are enjoyable and anxiety free. Friends have asked me why I don’t book online and I ask why would I when I have Chantal?!

Sent by Sheryll Gowree

Chantal is THE best travel counsellor that I have had the absolute pleasure of working with. She is professional, knowledgeable, patient, informative and definitely goes the extra mile. She has the ability of making you feel like you're the only one she's assisting. Her responses and turn-around time is impeccable. There are so many amazing little things which Chantal does which you cannot describe as you just have to experience them for yourself. She works around the clock to ensure you are happy. I have not experienced such commitment from an agent before as most have cut-off times, but with Chantal if she has something to share no matter what time it is ,you will hear from her (and we do not expect this). I will definitely recommend Chantal to everybody (although deep down I would like to keep her a secret :)) She is truly remarkable!

Sent by Shannon van der Merwe

Chantal is amazing. She goes the extra mile - often over and above her job. Our overseas trip was truly complex with several cities across multiple time zones, and with different forms of transport - international flights, domestic flights and trains - and yet she handled it all with the ease of a true professional. She was never too busy to answer hundreds of questions and give guidance, even with several changes to the itinerary. We will never use anyone else.

Sent by Julia Hedgcock

Chantal has been an excellent agent and her service has not stopped after making the booking. I will definitely use her over and over again. She was kind, helpful, and went the extra mile in every regard.

Sent by Hermien Sauermann

Chantal is very responsive and excellent at what she does. She kept us well informed every step of the way. I highly recommend her services!

Sent by Michelle Broadhurst

Absolutely amazing service and have and will continue to recommend Chantal to all that are travelling!

Sent by Nadia Heylen-Essop

Chantal’s attention to detail is exemplary. She goes the extra mile irrespective of the time of day or whether it’s a weekend. I don’t expect that of a travel agent but it is impossible to miss such commitment. I have peace of mind when I or my family travel knowing she’s managing things in the background. Thank you !

Sent by Sheryll Gowree

Chantal, thank you for your outstanding service. We had such an incredible trip...you chose the most perfect location. Our spot was ideal, filled with so much character, history and culture and accesible to all the main attractions. I loved that we could walk anywhere at anytime and be safe. All in all we had a splendid trip filled with such amazing experiences and certainly created wonderful memories... Thank you again and we need to get started with our Australia trip planning as soon as we can!

Sent by Blythe Palmer

Chantal has a lovely mix of professionalism and friendliness. Her customer service level is superb!

Sent by Malindi Xala

The accommodation selected was lovely and family friendly. Chantal knows to meet the clients requirements 100%.

Sent by Petrea Lodder

It is always such a pleasure to travel with Chantal. Thank you for taking the stress out of our flight bookings and visa applications and for being my 'go to' person with all my travel issues!

Sent by Marlene Northcote - Reid

Chantal was amazing in sourcing a ticket for my daughter coming home from Australia - I will definitely be making use of her services in the near future!

Sent by Lu Martin

Chantal is absolutely amazing. It doesn't matter what time of day or night it is, Chantal responds to everything. Thank you for your brilliant service!

Sent by Caroline Barnard

Chantal was very helpful in finding my son & I flights back to South Africa for December, amidst the lockdowns & travel bans. She assisted us all the way & also sent me the necessary paperwork for everything that was required, keeping me updated on all I needed to know. She is friendly, kind & professional & makes travelling during stressful times a lot easier. Thank you for all your help Chantal xx

Sent by Caroline Jones

I am so grateful that I contacted Chantal to book my travels to the USA. Chantal has been incredible and offered me excellent service! During a very stressful time with travel bans and restrictions, Chantal has kept me in the loop with every detail needed and kept positive and didn't stop at anything to ensure my travel plans run smoothly. THANK YOU CHANTAL! You've been amazing! I HIGHLY recommend Chantal!

Sent by Melissa Bosse

Chantal recently booked my husband and I, into Saronsberg Vineyard Cottages for our wedding anniversary weekend. Her service from start to finish was exceptional, with fantastic attention to detail! She took the time to understand what we wanted. She provided us with a few options (but not too many) to consider and make a decision. I would highly recommend using Chantal's travel services.

Sent by Jennifer Venter

Chantal is professional, concise, proactive and dedicated to the work she does. She assisted us with everything we needed from flights to sourcing information for us to our visa application. These were outside of her job requirements. She did this for us in the quickest time too. Chantal was proactive and she arranged things for us even before we asked. I would without a doubt recommend Chantal to anyone. I would most definitely use her again! Thank you, Chantal, 10-stars, perfect service!

Sent by Zeldy Grimsley

Easily the best experience that I have ever had when working with a travel agent. Chantal asked the right questions upfront. She listened well, planned and made travel arrangements thinking ahead for me. The time frames were thought-through and she took into consideration both convenience and efficiency. I think Chantal’s knowledge and communication skills are exemplary. This matched her unbridled energy where she went above and beyond. If you don’t love your travel agent, you’re just not getting the best of what great travel offers.

Sent by Christelle Pillay

Just wanted to say thank you so much! We have never used a travel agent like Chantal before. She made it all an absolute breeze, especially with all the new rules and regulations in place. Chantal was so organised and handled everything seamlessly. Thank you again and I will recommend your services to everyone that needs travel assistance.

Sent by Catherine Cowley

The day has finally arrived and I'm heading home to see my family in the UK after 2-years! Everything has gone so smoothly, 100%. The lovely and very professional Chantal, aka best travel agent ever, has made it all possible and stress-free. Thank you so much for organising my trip home. I highly recommend Chantal's services. Her service is exemplary!

Sent by Greg Strong

Chantal was an absolute star! I had a great experience with the services that Chantal provided. I was able to sit back relax while she made it all possible. She made my flight booking an absolute breeze whilst offering the best prices possible. I will use Chantal in the future for any travel assistance needed. I highly recommend Chantal and her travel services.

Sent by Jess Kavonic

In the times we are currently in, travel is almost impossible. Chantal has made the impossible come to life. Constant support, patience for my relentless requests and always going above and beyond to help with visas and other challenges as they emerged. Chantal always had the answers and was so knowledgeable. I cannot recommend Chantal enough or ever do justice to thanking her for her support. I will always be so incredibly grateful that she was there to help.

Sent by Tamlyn Duncan

Chantal made our holiday booking an absolute breeze. She dedicated so much time and attention to finding the best rates and ensuring all our requests were considered, all while remaining so friendly and professional. If you want to take the stress out of travelling, I highly recommend approaching Chantal!

Sent by Paula Steyn

Chantal was so efficient with my request when I contacted her looking for a relaxing weekend away for my husband and I. She was pleasant to work with and came up with some great options that were in line with my specific requests and budget. Once we had chosen our destination she made the booking process so easy and straightforward. The weekend itself was fabulous and I appreciated her checking in with me to make sure that everything was going well. Thanks so much!

Sent by Madeleine Gunn

I thank Chantal for stepping up and taking care of me with my flight to the UK, last Friday 12 February. She was patient and reassuring with all her messages, emails and phone calls regarding my booking. She did many quotes which finally resulted in a booking. She encouraged me that she was there for me the whole week, while I was preparing for my flight. Chantal was willing to assist me with almost everything, even finding the best place to get my Covid-19 test done correctly and efficiently, ensuring I received my results within the 72-hour time frame. Even with the documents requiring me to complete and there were many, too many for my liking, but had to be done. Chantal continued to stay in touch and encouraged me through all this. She wished me a safe journey on Friday morning before I left for the airport and as always reminded me to phone her if I needed help. Even when I arrived at Heathrow Airport, Chantal sent me a message to check that I had arrived safely. Chantal is a caring and willing person, it was evident in all she did for me from the start of our WhatsApp messages and all the emails and telephone calls in between my arriving here in the UK. Thank you, Chantal. God bless you for your caring heart.

Sent by Maureen Rogers

Chantal is a very efficient, organized and friendly travel agent. She was quick to source exactly what we asked for at competitive prices. I would highly recommend her services!

Sent by Zandri De Jonge

It was such a great experience working with Chantal. She did all the heavy lifting when it came to the planning and organization of the trip - it felt effortless from our side. My husband and I had an amazing time and we will definitely be using Chantal in future! Thanks so much.

Sent by Olivia Britz

I recently visited Paternoster, which was the most unexpectedly magical place. We will definitely be going back there, it is a paradise and is highly recommended for a getaway to relax, to have some fun, to do stuff and to unwind and to appreciate all that beauty. Thank you Chantal what a perfect recommendation. I appreciate that you constantly met with me, prior to taking this trip, to ensure that we found the perfect location for a much needed get away for some fun and relaxation and beauty all in one!

Sent by Shirley Matthey

Chantal has done an amazing job that no other travel agent has ever done for me. She knows what she is doing, and I will, in any circumstance, use Chantal and promote her and her business! I am just so grateful for everything that she has done for me.