Signed, sealed and delivered: A recommendation letter from an amazing client
The following year in 2017, she booked her 40th Birthday trip to Mexico where this photo of her was taken!
Dear Lize,
I just wanted to take this opportunity to write and thank you for the great service I received from you during my dad's visit to South Africa. Most of his trip had been booked and planned from overseas, but you did help me to make a small booking for a 1-night stay at Sun City for my dad and his girlfriend. As you know, unfortunately while on his holiday to South Africa, tragedy struck back home in Israel and my dad and his girlfriend had to urgently fly back home early. You were very helpful in informing Sun City of the situation and even managed to arrange to get the voucher transferred into my name so that I could use it later in the year (which I duly did and had a WONDERFUL time!)
BUT what REALLY impressed me was that you immediately took it upon yourself to help us to make arrangements to change the international flights back to Israel – even though you were never involved in making those bookings. Of course, this all happened on a Sunday afternoon and not once did you make me feel like I was intruding on your weekend. Not to mention the fact that the airline was almost impossible to reach on a Sunday but somehow you managed to help us contact the right people to get things done!
Your incredibly efficient response and service and your sincere concern about the circumstances make a very difficult situation much easier to handle and I will forever be grateful to you for that. And all of this was done for a booking you didn’t even make to begin with!
There is absolutely no question in my mind that when I need to book my next overseas trip that I will be using you! As a result, I have, and will continue to tell everyone that I meet I know the best travel agent in town. So- if you ever need me as a reference, please do not hesitate to give out my contact details.
Kindest regards, Shelley Afargan (Dundee)