I found Charlene to be extremely efficient and helpful with every single question and query I had. She responded quickly every time I contacted her.
I will most definitely use her again with any future travel plans we have.
Mrs Yvonne Preswich, Durbanville, Cape Town
Hi Good Morning,
We are most pleased with the way Charlene Ross handled our holiday trip.
Everything went well as planned. Flights, transfers, accommodation. We can recommend the outstanding services.
Yours Faithfully
Humberto and Aurea Cardoso
Mr Manuel Humberto Cardoso, Ceres
Ons het vir Charlene vir verskillende besprekings genader, (internasionaal, Afrika en binnelandse-vlugte) en kan net se hoe sy altyd vir ons die beste pakkette probeer kry het. Sy het altyd in kontak gebly met terugvoering en op die ou einde baie goeie produkte vir ons aangebied. Dis 'n plesier om met haar te werk en sy is altyd professioneel en vriendelik.
Mr & Mrs Alan & Marietjie Corbin, Boubergsands, Cape Town
Charlene went above and beyond Customer service. She was able to not only match, but better a holiday package offered by another supplier, who suddenly increased their prices. We were going on Honeymoon to Madagascar and I was devastated when I realised the prices went out of our range. Charlene was prompt and super efficient when dealing with my queries. I will use no other consultant going forward.
Mrs Amy Robinson, Cape Town
Undeniably the best service and assistance I have ever encountered in the travel industry.
Mr Dawid Augustyn, Cape Town
I was introduced to Charlene through a friend of mine Lize Clark. Well I thought I will give her a call and just ask a question. I want to say the rest is history! What an efficient and friendly person. Charlene gave her 120% to us! I will recommend her to everyone I know! She is just brilliant and I wish her well for all her future dreams and plans!
Regina Oehl
Mrs Regina Oehl, Plattekloof
Hello Charlene
We would like to put on record our appreciation for all your efforts to make our recent holiday during April 2011 in Italy and Turkey, once again an unforgettable experience. Like with our three previous overseas holidays, we knew that the arrangements made by you would be without hassles.
We would also like to compliment you on your patience and friendly attitude during all the changes you had to make during the planning stages of this holiday. Be sure that we will recommend you to our friends and business associates for all their travel arrangements.
Keep up the good work.
Best Regards
Staal & Marlene du Plessis.
Mr Johannes Du Plessis, Durbanville
Charlene was incredibly professional in the organisation of our Honeymoon and she helped to make this an unforgettable experience. We realised that travel support is important, especially when you need help while at your destination.
Thanks Charlene!
Frikkie
Mr Frikkie Marais, Stellenbosch
Charlene was an absolute pleasure to deal with. She quoted me the same day I sent through the request and was very professional at all times. She even remembered my partner’s birthday. Great job and we will use Charlene again for our next trip!
Mr Gareth De Jager, Green Point - Cape Town
Charlene exceeded the "Extra Mile" that we have ever received from a Travel Agent. She contacted us immediately after receiving a call from us after hours to put our minds at rest. We did a round about trip Cape Town-Rotterdam /Amsterdam-Brussels-Paris-London-Dubai-Cape Town - she followed up on all our pre-booking flights. Charlene is HIGHLY RECOMMENDED!!!
Mr & Mrs Ezio & Claudine Rigoli, Bellville
Charlene recently arranged my travel to and from Italy and it was done very professionally. She was helpful at all times and the relative air tickets were delivered to my door.
She is always available which is a big plus and she endeavours to ensure good deals for her travellers.
I can recommend her services unreservedly.
Mr Errol Small, Bellville
Hi Charlene
You are such an amazing star - I have never had such service from any Travel Agency. You have delivered a million times more than what I have ever received anywhere else.
Thank you so so much - You take the Travel headaches away from your clients!!
Very Warm Regards,
Claudine Rigoli
Mrs Claudine Rigoli, Cape Town
Hello Charlene
Net ‘n persoonlike woord van dank aan jou vir die puik reelings wat jy getref het met ons onlangse vakasie in Europa. Baie dankie ook vir jou spoedige reaksie as ons vrae gehad het. Ons doen nou al tien jaar met jou besigheid en jy het ons nog nooit in die steek gelaat nie. Ons glo dat jy ‘n groot sukses sal maak van jou eie besigheid.
Jou goeie diens laat ons nie skroom om jou aan te beveel by ons kennisse vir hulle reisbehoeftes.
Groete en nogmaals baie dankie.
Staal en Marlene du Plessis.
Mr Staal Du Plessis, Durbanville
I recently went on a trip to Australia, competing in Muaythai at the Arafura Games. Charlene did all the travel arrangements for our team and I have to compliment her on her outstanding service. Charlene clearly loves what she does and respects her client’s needs. As her client, I want to thank her for her patience and her friendly, prompt and professional service.
Miss Madeleine Ross, Blouberg
I sent Charlene an email with my request to Travel to Thailand with the cheapest shortest route. She gave me at least 3 choices within a matter of hours. I kind of messed her round with dates in the beginning asking her to hold the booking..... All this was done with great patience. She came to my home and hand delivered the tickets, she kept me informed of meals and movies on board etc. and paid great attention to detail.
Ms Nikki Smit, Muizenberg Cape Town
Charlene gave us a fantastic service and at all times she went the extra mile for us! We recently travelled to the UK and I felt completely at ease asking Charlene countless questions, as she gave me prompt answers and was extremely helpful. Charlene really made a huge effort for us both and we were delighted with her service, we will definitely make use of her again for our travels. Thank you.
Mr & Mrs Amanda and Francois du Bois, Durbanville, Cape Town
We are very happy with the service provided by Charlene. We have been working with her for many years and have always received good advice and service in a friendly warm manner. Charlene has been doing bookings for my whole family and we have all been very satisfied.
Mr & Mrs Debbie & Ian Cohen , Cape Town